Customer Service Manager

OBJECTIVE

Rewarding and challenging high-level position in a well reputed company

that offers varied job responsibilities in the field of Accounts,

Administration and Store and will utilize my tactical as well as managerial

abilities

AREAS OF EXPERTISe

. Accounting and Store: General accounting work, bills verification &

payments, tax return submission, goods received after verified bills,

periodically stock verification.

. Administrative Operations: Managing office workflow, correspondence,

maintaining file records and database management, communications,

project administration.

. Customer service/Sales Support: Client service, credit receivables

management, problem troubleshooting and conflict resolution, order

review, attention to detail, developing customer rapport, sales

tracking and reporting, team member and mentor.

pROFESSIONAL DEVELOPMENT

Academic Qualifications

. B A Completed [M.G.University, Kerala]

. Applied Electronics and Computer maintenance. [Universal Institute,

Kottayam]

. Programming in Computer Application. [C-Dac Space Centre, Pala]

.

Computer Proficiency

. Basic knowledge in SAP.

. Tally accounting software.

. Proficient in MS Office and Internet.

JOB PROFILE'S

1. Working as Accounts Manager in Chavara Cultural Centre is a leading

centre for cultural activity and educational institute at

Cochin.(www.chavaraculturalcentre.org)

(Since 2011 onwards)

> Cultural activities - payment dealing to artist, co-ordinates,

hotels & taxi cab, arrange food, accommodation, traveling and

expense reporting to the management.

> Educational Institution - course fee collection, keep fee due

details, students other expenses (Uniform, books etc), maintain

store (stationary & Hotel Management students practical

ingredients), payment to University, reporting to the

management.

> New building Project - Tender details match with invoice,

contractor's payment, purchase order & purchase material, keep

material store and issue material against intend, payment &

expense reporting to the management.

2. Worked as Depot in charge cum store manager M/s. V.S.Marketing Company

C&F of M/s.Falcon Tyres Limited (Dunlop Tyres), Deshabhimani,

Ernakulam.(2008-2011)

> Managing stocks, stock revising item wise and grade wise,

> to take care day to day cash expenses and maintain cash book,

> Communicate with dealers about supplies accounting documents,

> Ensuring the goods is taken inward after physically checking

them up and accepting them in to the system.

The same applies to the supplies to dealers also, generation of

various reports and registers on periodic basis, month wise take

physical stock and informing the branch head periodically about

the slow-moving stocks and verification of stock & records,

communicate dealers, review reports to top level authority.

3. Other firms

. Worked as account assistant and store in charge in M/s. Johnson

Lifts Pvt Ltd., Ernakulam.

. Worked as Depot in charge in M/s.Goodwill Enterprises, C&F of

M/s.Feron Life Science, Ernakulam.

. Worked as front office assistant in Hotel Excellency, Ernakulam.

PERSONAL INFORMATION

DATE OF BIRTH 21-APRIL-1975

STATUS MARRIED

NATIONALITY INDIAN

INTERESTS READING, MUSIC, TRAVELLING, PHOTOGRAPHY

LANGUAGES KNOWN ENGLISH, HINDI, MALAYALAM

DECLARATION

I hereby declare that the above-mentioned statements are true to the best

of my knowledge.

(JOHNSON XAVIOUR)

PLACE: AROOR

DATE: 10.04.2015

JOHNSON XAVIOUR

EROORICKAL HOUSE, AROOR P.O

ALLEPPY DIST.,

KERALA- 688 534

Mobile: 949-***-****, 808-***-****

*******.**@*****.***

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