Customer Service Representative

MISHELLE A WILLIAMS

**** ********* *****, * ***** Hill, TX 76140 H : 817-***-**** M **********@***.***

SUMMARY

To be a part of an organization where I can utilize my education and experience towards the greatest

potential. The ability to learn and master new skills toward advancement and compensation

HIGHLIGHTS

Meticulous attention to detail Advanced MS Office Suite

Self-directed knowledge

Professional and mature Dedicated team player

Strong interpersonal skills

Self-starter

Results-oriented Time management

EXPERIENCE

Substitute Teacher

01/2014 to Current

Crowley Independent School District Crowley, TX

Go to various schools throughout the school district and fill in in absence

of regular teacher.

Follow lesson plan left by teacher and maintain class.

Senior Customer Service Representative

04/2012 to 01/2014

City of Fort Worth F ort Worth, TX

Received inbound calls from citizens in regards to city services such as

garbage, Traffic, pet services.

Transferred calls to appropriate areas within city that citizens required.

Data input into petpoint, ITSM and mainframe.

Heavy phone contact.

BONDED NOTARY.

Administrative Assistant

12/2010 to 04/2012

City of Fort Worth F ort Worth, TX

Maintain time and attendance for Solid Waste Division of

Environmental Management.

Pay invoices per buyspeed.

ordering supplies for division, maintain and updating medical(FMLA,

workers comp) and personell records Review travel request and expense

reports, filing of records,bonded notary, other duties as assigned.

40 hours worked per week.

Administrative Secretary

12/2007 to 12/2009

City of Fort Worth F ort Worth, TX

Sort /Distribute Time &Attendance for Entire Water Department.

Complete Administration payroll, maintain Director's daily calendar,

complete and review travel request and expense reports, prepare council

packets each week for Director, maintain wholesale filing, provide

support to regulatory/environmental coordinator, route new contracts,

amendments, process Directors and Assistant Directors mail, coordinate

service awards and parking tags for entire water department, assist with

writing, editing and routing of M&C's, assist with reconciliation of

department credit card charges, assist with paying department invoices,

assist with budget, notary duties as requested, monthly reports from

mobius, monthly re-estimates for Water administration and Lake worth.

40 hours worked per week.

During budget time, 50 hours per week.

Managed the receptionist area, including greeting visitors and

responding to telephone and in-person requests for information.Planned

travel arrangements for 3 executives and staff.

Office Assistant II

05/2006 to 12/2007

City of Fort Worth F ort Worth, TX

Assisted planners in taking applications for commercial/residential

variances, data entry into Permits Plus, ordered meals for

commercial/residential boards monthly, verified attendance of board of

adjustment members, setup monthly agendas and schedules to all

board members and staff, emailed completed minutes to board

members, attended monthly board of adjustment meetings as recording

secretary, assisted customers with zoning questions, notary duties when

needed, other jobs as assigned.

40 hours worked per week.

Account Manager

08/2005 to 05/2006

Ascension Capital Group Arlington, TX

Assisted clients per phone with chapter 7 and chapter bankruptcy issues,

verified with attorneys location of client vehicles for pickup after

bankruptcy hearing, verified through court systems status of bankruptcy

cases, received payments of accounts via mail /computer, verified and

set up bankruptcy accounts, verified and reconciled 80 bankruptcy cases

per day, daily faxing/emailing bankruptcy information to attorneys,

interacted with Ascension Capital Group attorneys to insure correctness

of paperwork.

Heavy outbound/inbound phone contact.

Worked 40 hours per week.

Administrative Secretary

07/2000 to 03/2002

City of Fort Worth F ort Worth, TX

Retrieved messages for 2 branch managers, designed graphs, flyers,

research, statistical analysis, coordinator of Central Library Meals on

Wheels program, retrieved and stored data for monthly library card drive

for all library branches, secretary of library A-Team, processed mail, issued

pay checks in absence of payroll clerk.

Worked 40 to 50 hours per week.

EDUCATION

BBA : B usiness Administration

12/06

Texas Wesleyan University F ort Worth, TX

Bachelors Business Administration

Hobbies Chess, teaching piano, believer,

REFERENCES

References Available upon request

SKILLS

Data entry

Accounts payable/Receivalble

Customer Service

Payroll

Contact this candidate