Customer Service Medical Assistant

Shantella Hayes

**** *** ******** **- ************, PA

267-***-****

**************@*****.***

Education

Certification in Adult and Pediatric CPR/First Aid/AED Monitor

Red Cross - Philadelphia, PA

2014 to 2016

Diploma/ Certification Medical Assistant

Kaplan Career Institute - Philadelphia, PA

August 2011 to April 2012

Communications 62 credits

Penn State University

Work Experience:

Receptionist/Office Administration Assistant Germantown Home (Non-profit)

Philadelphia,PA

November 2013 to January 2015

•Assist clientele as they enter office and via phone

•Perform filing, data management, email reminders, drafting and editing shirt office memos

•Scheduling appointments, inputting data,office errands

•Assuring office is neat, and stocked

Phlebotomist/Centrifuge Technician

Interstate Blood Bank INC - Philadelphia, PA

November 2012 to October 2013

•Centrifuge blood/blood components, perform component preparation, transfer all products and samples to proper storage

•Maintain records per IBBI procedures

•Check patient vitals blood pressure, iron, temperature

•Maintain the daily checks, maintenance, and cleaning of the blood collection equipment

•Perform venipuncture and monitor the collection equipment and the donor throughout the collection procedure

•Manage donor reactions per IBBI procedures under the direction of Center Physician

detail, professionalism coordination, internal communications, documentation and reporting skills

•Retrieving medical records by following chart procedure.

•Delivering charts to assigned areas of center depending on routing proceed

Medical Assistant

Pediatric and Adolescent Medical Center - Philadelphia, PA

March 2012 to April 2012

(externship 160 hrs)

•Verify patient information by interviewing patient; recording medical history; confirming purpose of visit

•Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary

•Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential

•Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

•Keeps supplies ready by inventorying stock; placing orders; verifying receipt

Account Representative

NCO Financial Systems, INC - Horsham, PA

June 2010 to August 2011

•Establish and maintain effective and cooperative working relationships with dealers and sales

•Accountable for reducing delinquency for assigned accounts.

•Perform other assigned tasks and duties necessary to support the Accounts Receivable Department .

•Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

•Skills in all programs related to Microsoft office

SKILLS:

•Communication skills, Excellent verbal and phone communication

•Fast learning, Commitment to quality and service

•Perform well in high-demand, fast-paced environments

•Ability to keep record and documentation

•Chart filing (alphabetically)

•Copying, faxing, and mailing patient records

Clinical:

•EKGs

•Patient history

•Obtaining/charting vital signs

•Sterile trays, sterilizing equipment,

•Venipuncture

•Specimen collection/processing

•Injections (intradermal, deltoid, intramuscular deltoid, subcutaneous, capillary puncture).

•Lab restock and assisting.

Administration: ICD-9/CPT coding, patient charting, telephone skills, strong interpersonal and customer service skills.

Contact this candidate