Customer Service Sales

Tami Lippert

*** ******** ** ***: 612-***-****

River Falls, WI 54022 Email: ********@***.***

Career Statement

Using my experience, skills and professionalism I've achieved, provide ongoing success in a leadership

position and maintain excellence through teaching by example and by demonstrating professionalism

and skills needed for business, staff and customers.

Professional Experience

WELLS FARGO HOME MORTGAGE

Senior CSR4/Lead & Escalations Supervisor

My position requires personal handling of inbound customer calls relating to all areas of Home Mortgage

loans. From welcoming new customers onboard to helping homeowners with refinancing or answering

questions related to their existing loans, assisting callers affected by disaster related situations, loan

document processing and/or providing copies of requested docs as needed, the researching and

resolving of all escalated issues and completing escrow related set up, research and resolution for loans

and also providing payoff information and guidance throughout the loan term and the dedication to

enhance the homeowners experience by providing excellent customer service and product

recommendations in order to meet their individual financial goals.

I always strive to exceed the expectations of management while proving to be a valuable asset to the

company. I have been recognized many times for my achievements by both homeowners and fellow

employees. I take ownership of each callers request and resolve any concerns raised by an escalated

homeowner and provide any necessary follow ups until the issue is resolved. I have performed individual

team member training and performance coaching of other team members as well as managed and

completed all appointed supervisory tasks if needed. I have a proven history in top sales performance and

greatly excel at interpersonal related skills with both my peers and any individual customer interactions.

My position as Senior Representative/Team Lead in Customer Service had been maintained for 6 of my 7

years of employment with emphasis on performance excellence throughout my employment. I also offer

support as needed to the remaining 90-150 customer service employees in the immediate call center and

through the use of telephony transfers by taking assist related calls as needed.

UNITED AIRLINES

Ticketing and Gate Agent/Security

Assist customers with First Class, Business and Coach check-in and process any rebooking needs or

ticketing sales as needed at the check in counter. Strong ability to multitask, handle extremely stressful

situations and have a proven ability to take an insult not only with a smile, but also a "thank you"! I'm

responsible for completion of flight operations and close out upon departure. Routinely expected to

practice extensive security and customs related regulations and training as required by law. Attention to

detail is mandatory and safety a #1 priority at all times without exception in order to provide a safe and

positive experience for travelers.

MANKATO POLICE/BLUE EARTH COUNTY Law Enforcement Center

Records Specialist

Scanning, data entry and imaging of police records and processing of false alarm issues reported

throughout the city limits are my main duties in addition to walk in requests throughout the day. Also

Practice Data Entry and processing needed preparation for daily appearances in court. Maintenance of

extensive experience in all areas of clerical skills, including mathematical computation, PC, Misc. office

machines, filing, composing business correspondence, and organizing and managing operating systems

in an office setting. Must have the ability to prioritize work assigned for optimum efficiency and possess

the ability to take assignments and direction from multiple individuals. Ongoing requirement to actively

adhere to Data Practices and Privacy Laws at all times.

Education

South Central Technical College - Graphic Design/Desktop Publishing

Minnesota State University, Mankato – general education

Certifications: Notary Public

Additional Information

English (Fluent)

Accomplishments/Skills: I have worked in customer assistance related jobs for nearly 25 years and is

something I love to do!. I've used many different types of computer programs which include but are not

limited to: EDGE, Filenet, Fidelity, AS400, Prism Software, WordPerfect, Excel, Word, Works, Onbase,

Printshop, Quark Express and several others as I have had several jobs in different areas. I am an

eager learner, punctual and very organized always demonstrating the highest attention to detail within all

aspects of my position. It's my priority to deliver service excellence no matter what position I hold for my

employer. I am an excellent candidate for employment with strong work ethics and excellent

communications skills as well as a proven history in Sales performance, Team Building/Training and

regularly exceeding personal performance objectives. Experienced with Privacy Laws, Data

Management, Information Security and AAS in Desktop Design

SPECIAL SKILLS AND ACHIEVEMENTS:

Associates Degree in Graphic Arts and Desktop Publishing and Design

Training in Information Security and Data Practices

Practicing time management and business training initiatives.

Recognition and awards for premiere performance and service excellence in customer service

Notary Public 6 years with the Law Enforcement Center (now expired)

I have been entrusted with handling highly confidential information and processing documents

in several positions, Received Federal clearance for working Customs and related tasks in

Secure Areas of Airport Operations, In addition, I privately have owned and operated 2 Home

businesses several years successfully. (Online Travel Site & Personal Health Care Products)

References

LaTrena Robinson

Hiring Manager Customer Service

Tel: 612-***-****

WELLS FARGO HOME MORTGAGE

Email: ***************@*****.***

Megan Hins

AVP - Business Initiatives Manager in Sales & Acquisitions Tel: 612-***-****

WELLS FARGO HOME MORTGAGE Email: *****.*.*******@**********.***

Eric Amundsen

Tel: 760-***-****

Process Server

Email: ****@*****************.***

SPARTAN DETECTIVES PRIVATE INVESTIGATORS

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