Security Customer Service

DALIA GABRIEL GEORGE HAKIM

Mobile: +965-******** ~ E-Mail: ****@*******.***

SUMMARY

Network & Security Team Leader/Consultant/Instructor with 15 years of experience in the field. Hold

a Bachelor degree in Computer Science major in Networking and Data Communication.

Achieved and mastered many professional certifications. Developed excellence in Complex Network

Management & Administration, Technical Support, Network & Security Planning, Design,

Implementation and Troubleshooting.

Always available to share/mentor team members; strives for a transparent team with each member

able to take on every other members role/responsibilities.

HIGHLIGHTS

RF, MPLS, VPN, ADSL, Internet and CISSP (ID # 412691)

Sophisticated Technologies. Cisco Certified Internetwork Expert (CCIE) -

2 & 3-Tier Back-bone Network using Cisco Written

High-end Devices, Switches & Routers, ASA, Cisco Certified Network Professional (CCNP)

ACS and Firewalls.

Cisco Certified Design Professional (CCDP)

Expert in TCP/IP

ITIL Foundation v3

VPN – IPSec & SSL

Cisco Certified Systems Instructor (ID #

Configuration of: 23187)

• 16xx, 17xx, 25xx, 26xx, 28xx, 36xx, Cisco Certified Network Associate (CCNA)

38xx, 5xxx, 76xx Series Cisco

Cisco Certified Design Associate (CCDA)

Routers.

• Cisco Certified Network Associate Security

19xx, 29xx, 35xx, 37xx and 65xx

(CCNA Security)

Catalyst Switches.

• Cisco Certified Network Associate Voice

PIX Firewalls & ASA.

(CCNA Voice)

• LAN and WAN Technologies.

Cisco Sales Expert (CSE)

• Dynamic, Static and Default Routing.

CompTIA Network+ Certification

• RIP V.1 V.2, EIGRP, OSPF and

CompTIA Security+ Certification

Advanced OSPF.

• CompTIA CASP Certification

IS-IS, BGP, Route Filtration and

Manipulation. CompTIA Certified Technical Trainer (CTT+)

• Brocade Certified Network Engineer (BCNE)

Redistribution between different

routing protocols

• VPN, L2 & L3 QOS, VLANs, VTP,

Spanning-Tree, Frame-Relay,

Dedicated Links, Async Lines, E1/T1,

NAT, xDSL, ISDN BRI PRI.

• Access Server 52xx 53xx, 2509, 2511,

DDR, ACL.

• DNS, Cisco Products and Tools.

• IPv6 Implementation

EXPERIENCE

EMPLOYMENT DETAILS:

1.

The Information Centre Company, Kuwait: Since 10/2003 to Current

Network Team Leader / Consultant / Cisco Certified System Instructor

Key Deliverables:

Network Management

Monitoring network maintenance activities, handling LAN / WAN network and configuring various Cisco

Routers’ & Switches’ models (Ex: 29xx, 35xx, 37xx, 65xx, 26xx, 28xx, 38xx, 76xx).

Providing on-call technical support and maintenance of network security architecture, supporting all

corporate Firewalls, and Virtual Private Networks (VPN).

Providing technical support to every department as well as conducting weekly meetings with

management & users to discuss the status for workflow in the system.

Resourceful in training and guiding multi-functional network teams towards identifying factors critical to

network security, reducing process variation, improving capabilities & increasing stability to support

information security confidentiality, integrity & availability goals.

Network Security Operations

Managing the configuration, maintenance, migrations of large scale hardware devices including diverse

networking set-ups.

Assisting with the planning and design of additional technical network security solutions including testing

and validating security products, as appropriate.

Creating & supporting processes and procedures to gain efficiencies in the network security environment.

Responsible for problem tracking as well as project management for key network security activities.

Authoring security policies procedures & guidelines, developing network & security infrastructure by

making use of the best practices and processes.

Project Management

Working closely with business stakeholders for getting budget approval, monitoring project progress and

outstanding issues.

Ensuring quality & timeliness of the deliverables, reporting the project’s progress, escalating issues and

sharing weekly status report with project stakeholders.

Accomplishments:

Steered efforts for managing, training and assisting in the development of team members.

Accredited for assuring that all team members have the required education and training to effectively

participate on their assigned project.

Holds the credit of driving creativity and continuous improvements in workflow.

Effectively conceptualized the training schedules.

Successfully managed the courses and outlines.

Actively involved in teaching various courses (CompTIA, Cisco & CISSP) to both corporate & public.

Assured the implementation of VPN Tunnels to customers using IPSEC, encryptions using 3DES and

AES, hashing using MD5 & SHA.

Played a pivotal role in configuring:

• Access Control Lists on Routers and Firewalls.

• NAT & PAT on Routers and Firewalls.

• Data & Voice VLANs, Spanning-Tree, EtherChannel, Port Security and many other

advanced configurations on Switches.

• Different protocols on Routers (EIGRP – OSPF – RIP – ISIS – BGP – Static and Default

Routes – Redistribution – Router Filtrations).

• L2 & L3 QoS.

Distinction of conceptualizing and implementing secured networks using various devices like VPN

Concentrators, Firewalls, IPS (NIPS & HIPS) and IDS (NIDS & HIDS).

2.

• Synergy Professional Services (Now Global Knowledge) - Egypt: Since 01/2001 to 08/2003 as

a Cisco Certified System Instructor (CCSI) / Consultant

3.

• Sky Link International - Egypt: Since 01/2000 to 12/2000 as a Network Engineer

• TUT Systems - Egypt: Since 07/1999 to 12/1999 as a Web Designer

• International Data Systems (IDS) - Egypt: Since 06/1998 to 06/1999 as a Programmer

EDUCATION

B.Sc.: Computer Science Major in Network and Telecommunication

City University, Seattle, USA in 1999

GPA: 3.77 / 4

High School Diploma

Commack High School, New York, USA

PERSONAL INFORMATION

Date of Birth: 12th July, 1978

Marital Status: Married

No. of Children: 2

Visa Details Will Land in Canada in June 2015 to receive the Perminant Resindecy.

LANGUAGES

Arabic (Native)

English (Fluent)

French (Basic)

SKILLS

IT/Network/Security Operations Management

Program Planning / Implementation

Customer Service and Support

International IT / Network Project Coordination

Network & Cyber Systems Security

Disaster Recovery Planning / Implementation

Network Engineering and Design

Team and Project Leadership

Cost Benefits Analysis

Regulatory Compliance

Technology Training

Cisco System Instructor

Excellent Presentation skills

Excellent Communication skills

Hard Worker and Dedicated

Contact this candidate