Customer Service Manager

RESUME OF Nileshkumar Patel

CAREER OBJECTIVE:

My goal is to work hard and utilise my skills and experience. I am honest, reliable and enjoy

working with people. I have a desire to earn more skills to further my abilities as a manager and I

hope to find an employer who is willing to offer me this opportunity. Having completed my

Diploma in Management, I understand the importance of managing a team to ensure that all the

business is profitable.

EMPLOYMENT HISTORY:

Sep 2012 – current Dominos, Beenleigh, QLD – Shift Runner/Store Manager

Key Responsibilities:

• Preparing and making pizzas, ensuring sufficient sauces and cheese supplies are available for

each shift

• Stock ordering and receiving stock and supplies, checking invoices match products

• Stock filling of the fridges of drinks and all supplies ready and in containers in the kitchen

• Preparing the daily staff roster ensuring that there is enough staff coverage during every shift

• Assist to ensure that the store is meeting and exceeding performance targets

• Recruit, train and manage junior staff members

• Create a fun and professional work environment

• Provide consistently high quality of food and service to customers

• Ensure that health and safety as well as cleanliness standards are upheld and maintained at all

times

• Assisting with the pairing up of drivers with staff that are being trained

• Handle the cash, ensure that the till balances with the orders taken daily

• Check all dates of food items ensuring that all food products being used are within dates

• Providing a safe working environment for all Team Members, adhering to Domino’s Pizza

Safety and Security Policies

• Communicate completely to all other team members, and others within Domino’s Pizza

• Lead by example ensuring that all junior staff are confident in asking questions and seeking

advice

• Responsible for ensuring safe drop off nightly deposits, and complete any paperwork required

whilst store owner is not available

• Deal with various customer related issues such as complaints or inquiries

• Hiring new staff, and then assisting with their initial training to ensure that they were capable

and efficient in doing the job – whether it was delivery driving, serving the customers or assisting

with the preparing and making of the pizza’s

Feb 2012 – Sep 2012 B.D. Automotive, Slacks Creek, Brisbane – Motor Mechanic

Key Responsibilities:

• General automotive repairs such as detecting and diagnosing of faulty parts

• Performing scheduled maintenance services, such as oil changes, lubrications and engine

tune-ups to achieve smoother running of vehicles

• Testing and adjusting mechanical parts after being repaired for proper performance

• Relines and adjust brakes, aligns front end, repairs or replaces shock absorbers and solders

leaks in radiators

• Check and test gear box, steering changes

• Conduct wheel balance checks

• Repairing and replacing worn and defective parts and reassemble mechanical components and

referring to service manuals as needed

• May inspect vehicles and issue roadworthiness certificates or detail work require to achieve

roadworthiness

Dec 2010 – Feb 2012 Milton Newsagency, Qld – Customer Service Manager

Key Responsibilities:

• Early morning checking of newspapers/magazines deliveries from wholesalers or suppliers

• Checking and removing out of date newspapers and magazines from the shelves

• Organising stock checking and re-ordering as necessary through computerised or manual

systems

• Ensure all targets are met and opportunities taken to increase sales and profitability

• Maintain exceptional customer service at all times,

• Ensure all security, health and safety and legal procedures are carried out

• Ensuring premises and products are displayed and well maintained

• Deal with all customer enquiries or complaints

• Being aware of changing customer trends and expectations

• Proven ability to utilise tills and other equipment such as National Lottery Machine,

photocopier etc.

• Aware of all pricing and of the strict laws concerning sales of certain products such as

cigarettes, lottery tickets not to be sold to anyone under the age of 16

• Welcome and receive all sales representatives of companies wanting to sell products

• Proven ability to work long hours standing up and at times a high level of physical activity

Jul 2009 – Nov 2010 7 Eleven Store/Petrol Station – Customer Service Manager

Key Responsibilities:

• Ability to order, receive stock, and merchandise report as well as dealing directly with

suppliers and entering information into computer system

• Ensure prompt reconciliation of store operations paperwork

• Proven ability to ensure prompt, efficient and courteous customer service at all times

• Maintain a clean, customer service friendly environment in the store

• Handle any customer complaints, filling out the necessary forms and paperwork, as well as

follow up if required

• Proven ability to check and monitor video cameras in the evening to ensure that no issues or

problems occurred during the day

• Ensure all equipment such as slurpy machine is fully operational, clean and tidy and ready for

customers

• Ensure all the petrol pumps are operational in the event that there is a pump failure follow up

by calling the contractor tom come out to fix

• Mark down any old stock and sort current stock to ensure that they are all sold within their

expiry dates

• Ensure all promotional stock and displays are marked and displayed ready for sale

EDUCATION:

• Mar 2003 Bachelor of Commerce

• May 2011 Certificate 3 in Automotive (light vehicle)

• March 2012 Diploma of Management

• Nov 2012 Certificate 4 in Automotive (light vehicle)

• Jun 2013 Diploma in Automotive Technology

PERSONAL REFERENCE:

Aron Tuigua – Supervisor Tip Top Bakeries

Phone: 07 3826 4578

Amber Lamont – Supervisor at Dominos

Phone: 045*-***-***

Atul Patel – Owner of Dominos

Mobile: 043*-***-***

Ravi Patel – Current Manager of Dominos

Mobile: 043*-***-***

*** Qualification Certificates will be present when requested ***

Contact this candidate