Customer Service Manager

**** ******* ***** *** **, Brooklyn, NY

11213347-***-****(***********@*****.***

Naomie Michel

Objective

Friendly Customer Service Manager with can-do attitude and willingness

to help at all times, seek opportunity to utilize valued experience to

improve efficiency and accuracy with Banking and Public Accountant.

Experience

9/08-6/14 People Care Inc. New York, NY

Home Health Aide/PCA

Assisted patients with multiple chronic diagnoses, including COPD and

asthma.

Cleaned and sterilized instruments and disposed of contamination

supplies.

Worked as part of team to execute proper care of body mechanics and

safety of patients.

Maintained the safety, respect and dignity of residents.

Escorted patients to examination rooms and prepared them for physician

exams.

9/07-9/08 D'Agostino Supermarket New York, NY

Customer Service Manager/Bookkeeper

Successfully managed the activities of 15 team members in multiple

locations.

Monitored the daily activities.

Handled cash and deposits using the proper accounting procedure and

documentation.

Maintained accounts receivable documentation electronically and on

paper.

Enter weekly sales and customer count sheets for review by management.

Resolved customer questions, issues and complaints.

Opened and closed the store, which included counting cash drawers,

safe and making bank deposits.

Oversaw all daily operations of 4 store locations.

5/06-7/07 Home Depot New York, NY

Cashier/Customer Service Representative

Processed an average of 100-200 transaction each day in a timely

manner.

Answered customers' questions and addressed problems and complaints in

person and via phone.

Helped customers select products that best fit their needs.

1/05-3/06 Pro-Foods Restaurant Supply Long Island City,

NY

Front End Supervisor

Supervise multiple staff (i.e., c, and cashiers, service desk

employees, loaders, and security)

Scheduled their breaks and lunches.

Facilitated monthly and quarterly physical inventory counts.

Offered direction and gave construction feedback to motivate team

members.

Held each team member accountable for achieving brand and performing

goals.

Processed shipments and deliveries

Education

3/14-present DeVry University New York, NY

Bachelor Business Administration

Coursework in Business Management and Accounting

References

References are available on request.

Contact this candidate