Customer Service Manager
Resume:
Richelle E. Loredo
*******@*****.***
Objective:
To secure a promising position that offers both challenge and good
opportunity for growth. To be able to explore new things that is beyond my
expertise. Work with outstanding performance to meet company's
expectation. To have a personal growth career success and provide the
company's best interest with success.
Work Experiences:
Account Manager / Trainer / OIC Microsourcing Inc.
Bank of Montreal Canada Moneris Nov. 2011- Mar. 2013
Doing Back Office / Answering incoming calls
Giving best service to inquiry of customers / be productive
Taking action or solution to customers concern via email / or callback
Giving feedback on the best of my knowledge or advice to customers
Giving solutions and extend help to the floor with my assistance is needed
Be positive and quick and focus to give solution to every calls and concern
of callers
Making sure of giving a satisfaction and a delightful assistance to
customers quality service
Mentoring to the new people in the account
B2B Transactions Directly To Clients
Account Manager
CONVERGYS / INTUIT August 2008 - November 2010
Order Processing / Upselling / Floor Support / Coaching
Make an action to customers concern; give positive option with action
right away
Processing online customer orders, cross selling
Provides clear inbound communication and excellent customer service
Follow through on customer issues that require additional research in
order to provide recommendations
Understands, interprets own team's strategy and operating objectives
Responsible in handling the inquiries and determine the support options of
the customers.
Responsible for transferring the calls to the appropriate department and
make a proper documentation.
Works in a 24x7, shifting schedule or as mandated by company
Customer Service / SME
SYKES ASIA / OFFICE DEPOT June 2004 - August 2007
Order Processing / Upselling / Floor Support
Make an action to customers concern; give positive option with action
right away
Processing online customer orders, cross selling
Provides clear inbound communication and excellent customer service
Follow through on customer issues that require additional research in
order to provide recommendations
Understands, interprets own team's strategy and operating objectives
Responsible in handling the inquiries and determine the support options of
the customers.
Responsible for transferring the calls to the appropriate department and
make a proper documentation.
Works in a 24x7, shifting schedule or as mandated by company
Educational Background:
Cantilan National High S.Y. 2000-2001
Surigao Polytechnic Colleges S.Y. 2001- 2003
B.S. Education : Major in English
Personal Background:
Age 26 Hair Long Black Hair
B-date May 08, 1984 Complexion Fair
Status Single Hobbies Singing, Internet
Browsing, Badminton
Weight 50 kls Personality Friendly,
Approachable, Outgoing
Height 5 flat
References:
Gerard Prince Catalig
Credit Analyst/ Sales Coach
Moneris International Sales Canada
Joan Kathleen Alfajora
INTRADAY SPECIALIST
Moneris International Sales Canada
Marjorie Deverson
Trainer Convergys
I hereby declare that the above statement is true and
correct due to my knowledge.
Applicant Signature
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