Customer Service Accounts Payable

Beatrice Wolfe

**** ******** ****, ********, **. 39705 Home: 662-***-**** Cell: 662-242-

7444

********.*****@*****.***

Objective

TO JOIN A COMPANY WHERE I CAN MAKE A MEASURABLE CONTRIBUTION BASED UPON MY

EXPERIENCE, WILLINGNESS TO LEARN AND COMMITMENT TO MY EMPLOYER AND

RESPONSIBILITIES.

Skills

. FIELD INTELLIGENCE AGENT/DATA COLLECTION

. 15 years of experience in bookkeeping.

. 40 years of combined outstanding customer service

. Human Resource

. Payroll, new hire orientation and training

. Microsoft Applications; Excel, Word, Outlook Express

. Property Management systems Yardi, JD Edwards, Enterprise one, Web

Access

. Grace Hill Training.

. Excellent verbal and written communication skills.

. Effective leadership and interpersonal skills

. Office equipment: computers, printers, copiers, scanners, fax

machine, shredder,

10 key calculators, most multi - line telephones or switchboards.

. Fast Learner, pride in doing Quality work and service.

. Adheres to all company policies and procedures

Career History

FIELD INTELLIGENCE/DATA COLLECTION (PART-TIME)

2015 - PRESENT

CrossMark

5100 Legacy Dr.

Plano, TX 75024

. Mystery Shopper

. Scan UPC's code for data collection from displays throughout the store

. Survey Products

. Inventory

. Customer Service

. Diagram locations

Bookkeeper/Customer Service 2011 -

2014

Columbus Family Housing

256 State Loop

Columbus AFB, MS 39705

. Entered financial data into the company accounting database to be

verified and reconciled.

. Entered financial information and payments to guarantee that vendors

were paid accurately and on time.

. Posted receipts to appropriate resident ledger accounts.

. Maintained and reconcile resident ledgers.

. Monitored payments due from resident's and promptly contacted

resident's with past due payments. Enforce collection policy and issue

late notices.

. Managed and responded to all correspondence and inquiries from

residents and vendors.

. Communicated with customers to identify and resolve outstanding

payments.

. Streamlined bookkeeping procedures to increase efficiency and

productivity.

. Reconciled discrepancies between accounts receivable general ledger

account and accounts receivable trial balance account.

. Researched and resolved accounts payable discrepancies.

. Coded and entered at least [20] invoices each day into the in-house

accounting software.

. Assist the Community Director with monthly accruals/re-classes and

preliminary financial reporting review.

. Maintained a close working relationship with the home office

Accountants and Accounts Payable.

. Represent the Community in a professional manner.

. Assist with duties as assigned

General Manager (Same Location) 1993 -

2011

Columbus Inns & Suites

2009 - 2011

Master Hosts Inn & Suites

2003 -2009

Ramada Inn of Columbus 2000 -

2003

Holiday Inn of Columbus 1997 -

2000

506 Highway 45 N

Columbus, MS 39701

. Oversaw daily office operations for staff of [53-13] employees.

. Prepared and distributed payroll for staff of [53-13] direct reports.

. Composed and drafted all outgoing correspondence and reports for

Property Management Company.

. Oversaw inventory and office supply purchases.

. Complied annual recommendations for end of fiscal year budgets.

. Negotiated pricing with vendors regarding wholesale billing and

marketing procedures.

. Greeted, registered and assigned rooms to guests of hotels or motels.

. Answered department telephone calls within [2] rings, using correct

salutations and telephone etiquette.

. Made and confirmed reservations.

. Posted charges for rooms, food, liquor, or telephone calls, to ledgers

manually or by using computers.

. Promoted the hotel brand through advertisement, correspondence and

marketing.

. Verified customers' credit and established how the customer would pay

for the accommodation.

. Computed bills, collected payments and made change for guests.

. Recommended top dining and entertainment options for guests in the

Columbus area.

. Greeted and registered guests and issued keys.

. Improved customer service ratings through training my staff to provide

outstanding customer service.

. Recruited and trained 53-13 new members of the guest service team.

. Greeted and welcomed all hotel guests with a smile.

. Accommodated guests' requests for group booking and banquet facilities

and incidentals.

. Increased hotel revenue, profits and market share through marketing,

events, cost accounting.

. Increased market share by over 85% YOY by booking special events and

marketing season.

. Executed an average of 20-30 prompt wake-up calls each morning.

. Promoted the hotel brand's loyalty scheme through select outside

marketing and in house marketing programs.

. Collaborated with maintenance and housekeeping to maintain and A/B

rating on all inspections.

. Resolved service-related problems in a timely manner.

. Verified that personal and payment information on guest accounts was

accurate and complete.

. Solicited feedback through questionnaires to evaluate levels of guest

satisfaction.

. Developed departmental objectives, work schedules, budgets and

policies.

. Updated team members about changes in hotel products, services,

pricing and policies.

. Delivered messages, mail and packages left for guests and hotel

facilities in a timely manner.

Supervised and maintained a quality staff, Front Desk, Accounting, Sales,

Lounge, Banquets and Banquet Setups, Housekeeping and Maintenance.

Controlled expenses and governed budgets, administered weekly management

meetings with hotel department heads and monthly meeting with hotel staff.

Processed payroll, accounts receivable, accounts payable and nightly audits

if needed. Handled all guest complaints, attended all workshops offered by

hotel and local Link Office, worked closely with all department managers to

conduct sales and market the hotel. Troubleshoot and repair computers with

network control. Adhere to all home office requests in a timely manner to

produce the maximum in productivity.

Education

COLORADO TECHNICAL UNIVERSITY 2006 - 2007

Certificate of Business Fundamentals

Undergraduate Level

Mississippi University for Women 1976 -1979

Columbus, MS 39701

Undergraduate

North American Travel School 1986 - 1987

Pompano Beach, FL Travel Agent

Hotel Franchiser Yearly Manager's Training 1996 - 2008

(Holiday Inn, Ramada Inn, Hospitality International)

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