Customer Service Medical

JOYCE COTTRELL

**** ********* **, *********, ** *4281 Home: 330-***-**** - ***********@***.***

PROFESSIONAL SUMMARY

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

SKILLS

• Exceptional communication skills • MS Windows proficient • Skilled in call center operations • Adheres to customer service procedures • Customer service award WORK HISTORY

• Microsoft Outlook, Word and Excel •

Adherence to high customer service standards

• Customer-focused • Quick learner 06/2009 to 06/2011

Sales Time Warner Cable – 530 S Main St Akron Oh

•

Answered an average of [80] calls per day by addressing customer inquiries, solving problems and providing new product information.

• Described product to customers and accurately explained details and care of merchandise. • Politely assisted customers via telephone. • Answered product questions with up-to-date knowledge of sales and store promotions. •

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Built long-term customer relationships and advised customers on purchases and promotions. • Routinely answered customer questions regarding merchandise and pricing. 12/2005 to 06/2009

Outbound Sales Time Warner Cable – 530 S Main St Akron Oh

• Effectively managed a high-volume of inbound and outbound customer calls. • Evaluated consumer reports on a monthly basis. •

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

•

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

03/2002 to 12/2003

Receptionist East Ave Family Practice – East Ave Akron Oh 44314

•

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

• Professionally and courteously verified appointment times with patients. • Adeptly managed a multi-line phone system and pleasantly greeted all patients. • Verified patients' eligibility and claims status with insurance agencies. • Prepared patient charts accurately and neatly for the clinic. • Diligently filed and followed up on third party claims. • Coordinated luncheons with Pharmaceutical Representatives. • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. • Resourcefully used various coding books, procedure manuals and on-line encoders. • Precisely evaluated and verified benefits and eligibility. • Updated patient financial information to guarantee accuracy. •

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

05/2003 to 03/2008

Medical Records Coordinator Essex Health Care – 563 Colony Park Dr Tallmadge Oh

Assisted •

in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

•

Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

• Prepared patient charts accurately and neatly for the clinic. • Prepared patient charts, pre-admissions and consent forms as necessary. • Researched questions and concerns from providers and provided detailed responses. • Updated patient financial information to guarantee accuracy. •

Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.

• Participated in facility surveys and inspections made by authorized governmental agencies. •

Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.

•

Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.

05/2004 to 12/2005

Provider Rep Cole Manage Vision – Twinsburg, 44087, OH

• Effectively managed a high-volume of inbound and outbound customer calls. • Accurately documented, researched and resolved customer service issues. •

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Managed high call volume with tact and professionalism. EDUCATION 1985 High School Diploma: General

North Marion High School - Mannington, 26582, WV

1992 Diploma: Paralegal

Webster college - Fairmont, WV

1994 Degree: Office Technology

Webster College - Fairmont WV

2007 Diploma: Medical Office

Brown Mackie College - Akron, OH

Contact this candidate