Customer Service Sales
Resume:
Janibel Rosario
Bronx, NY 10468
********@*****.***
EDUCATION
Hostos Community College/CUNY, Bronx, NY
Pursuing an A.A. in Liberal Arts
Expected graduation: May 2015
EXPERIENCE
STAPLES, Manhattan, NY 06/13-Present
Sales Associate
• Deliver Easy Sales and Service
• Maintain store presentation by following merchandise flow and presentation standards processes.
• Determine and demonstrate understanding of customer’s needs
• Respond and resolve customer requests concerns
• Provide an inviting environment for the customers by maintaining a neat and clean area
• Adhere to all company policies procedures & safety standards
• Stay up to date on product information by completing training modules
• Perform other related duties as assigned
Team Leader
• Allocating tasks to staff
• Ensuring the performance of the staff is of high standards
• Reporting to management
• Organizing holidays and trainings
• Discussing and resolving problems
• Carrying out performance reviews
LOLA JEANS, Bronx, NY 12/11-06/13
Sales Associate
• Answer customers’ questions about
merchandise and advice customers on merchandise selection.
• Take inventory or examine merchandise
to identify items to be reordered or replenished.
• Pack customer purchases in bags or
cartons.
• Stock shelves, racks, cases, bins, and
tables with new or transferred merchandise.
• Provide excellent customer service.
Morton Williams Supermarket, New York, NY
07/11-09/11
Cashier
• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change due to customers.
• Assisted customers by providing information and resolving their complaints.
• Established or identified prices of goods and tabulated bills using calculators, cash registers, or optical
price scanners.
• Answered customer’s questions and provided information on procedures or policies.
• Processed merchandise returns and exchanges.
Wireless, Bronx, NY 06/10-11/10
Cashier/ Customer Service Representative
• Greeted customers upon entrance and offered assistance.
• Assisted clients with inquiries regarding products and documents offered.
• Adjusted accounts upon request for authorized clients.
• Promoted and sold products to clients to increase growth of company.
• Opened and closed store and set store alarms.
• Collected and filed documents and counted money from all registers.
Synopsis of Achievements
• Teacher Assistant Certification (NYSTCE)
SKILLS
• Bilingual in English/Spanish,
• Proficient in MAC OS, Microsoft Word, Excel, and PowerPoint.
• Skilled at Internet research and navigation.
• Excellent communication and interpersonal skills.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate