Customer Service Management

Cassandra Gonzales

Telephone 925-***-****

Email: *********.*.********@*****.***

SUMMARY OF QUALIFICATIONS

Multi-faceted and results-oriented with 15 plus years in all areas of

subcontract and procurement management.

A strategic, analytical decision maker and problem solver who focuses on

the overall picture when ascertaining needs and goals, identifying

difficulties, streamlining processes and formulating creative solutions.

JD Edwards / AS400 / MIMS / Microsoft Office software experience.

SKILLS

-Analyze and evaluate subcontractor/ supplier proposals, negotiate

deviations from statements of work, schedule and terms and conditions,

while working closely with the Project Management team. Exceptional

customer service skills.

I can always be depended upon to show up early for a job walk, stay late to

make proposal deadlines or work extra hours to keep up with project demands

or time needed for procurement file upkeep.

-Analyze contract requirements, special provisions, terms and conditions to

ensure compliance with appropriate laws, regulations, corporate policies

and business unit procedures.

-Conduct market analysis to find qualified subcontractors in the project

vicinities. Obtain and review subcontractor's safety rating, credit check,

licenses and insurance. Develop industry knowledge of market conditions

and trends.

-Supplier Diversity: constantly met or exceed small business socio economic

goals.

-Build subcontractor/supplier relationships to continually improve quality,

service and cost.

-Conduct pre-award and post-award contract administration functions,

including processing of change orders and modifications.

-Monitor contract compliance and correspondence and coordinate with legal

for approval if required on contractual actions.

-Administer contract closeouts. Notice of Completion, Release of Lien

Bonds and/or Payment and Performance Bonds, Termination Letters if

applicable.

-Maintain files and adequate records retention for all

government/commercial contracts held by the company to ensure compliance

for any internal and external contract audits.

-Ensure billing/invoices are consistent with the negotiated terms and

conditions and price.

-Perform annual re-qualification of subcontractors/suppliers.

-Train other associates on compliance and contractual procedures and on

implementing best practices for contract management. Train new employees

on data entry processes.

EXPERIENCE

Subcontract Administrator 2013 to 2014

Aerotek - Short-term assignment for ITSI Gilbane a global construction,

environmental, fuels, and energy company in support of federal government

clients. Purchase order close outs, assisted in fuel proposal efforts and

aided in DCAA audit reviews.

Subcontract Administrator 2007 to 2012

Superior Tech to perm -Shaw Environmental & Infrastructure Group now CBI a

leading provider of consulting, engineering, construction, remediation and

facilities management services to government and private sector clients in

the environmental, infrastructure and emergency response markets. Projects

as assigned. CPSR Experience. Purchasing in accordance with DOD/FAR.

Technical/IT Contracts Purchases Specialist 2003 to 2007

Kwajalein Range Services a joint venture of Bechtel and Lockheed Martin.

Provided support for Space/Missile Defense Command, US Army Kwajalein

Atoll, NASA space operations/experiments and US Space Command near-earth

surveillance, satellite tracking and launch coverage. Responsible for

ordering technical, IT and other commodities as assigned in support of

Kwajalein Atoll. CPSR Experience. Purchasing in accordance with DOD/FAR.

Materials Manager/Buyer 2000 to 2002

Mindseed Corporation was a small disadvantaged business set aside for

Bombardier Transportation. Responsible for coordinating shipping,

receiving, inventory control, planning and purchasing of goods and

services. Purchased train components such as wheels, axles, brake calipers

and current collectors. Also supported Manufacturing Management, Quality

Assurance and Accounting Departments. Worked until the completion of the

BART REHAB PROJECT 41-MF110A and the Pittsburg plant closed.

Purchasing/Supplier Quality Assurance 1989 to 1992 returned 1997 to 2000

Systron Donner Inertial Division, Concord, California

Responsible for creating and maintaining Supplier Files in accordance with

ISO/QS to track suppliers. qualifications/certifications, internal quality

reports, delivery compliance, internal and external correspondence,

engineering data and supplier product and/or service information.

Responsible for Procurement/Subcontracts to support Complex Equipment

Maintenance, Manufacturing Engineering and Facilities Departments. CPSR

Experience. Prior to Systron Donner moving from a Federal DOD Contractor

to being an Automotive Supplier. All procurement was in accordance with

the DOD/FAR or ISO/QS.

Senior Buyer 1993 to 1996

OEA Aerospace, Fairfield, California

Responsible for supporting fighter and bomber aircraft safety escape

systems and refurbishments. Primarily fabricated (machined) parts and

components. Established blanket order contracts to greatly reduce cost and

to ensure on time delivery. Established long term agreements for facility

requirements i.e. compressed gases, chemicals and facility maintenance.

CPSR Experience. Purchasing in accordance with DOD/FAR.

On going professional development and in-house classes and training by all

previous Prime Contract employers:

. Administration of Subcontract/Purchase Orders

in accordance with in-house Policy and Procedures

. Buy American Act

. Cost/Price Analysis

. Contractor Purchasing System Review (CPSR)

. Federal Acquisition Regulation (FAR)

. Import Laws - KRS, award for being top in class.

. International Traffic in Arms Regulations (ITAR)

. Negotiations

. Prevailing Wage DBA / SCA

. Prime Contract Flow Down Provisions

. Safety Training

. Teaming Agreements

. Statistical Process Control

. Should Cost - Reversed Engineering

. American Production and Inventory Control Society (APICS)

. Truth in Negotiation Act (TINA)

Cassandra Gonzales - Example of Commodity Experiences

Client Flow-downs, Wage Determination, Insurance, Bonding

Asbestos/Lead Paint, Abatement and Removal

Carbon Change Outs

Carpentry

Concrete

Chemicals

Clean Rooms

Computer Equipment

Controls

Custom Fabricated Parts

Custom PC Boards

Demolition

Drilling, Vertical and Horizontal

Electrical

Electronics

Environmental Testing

Excavating

Explosives

Fencing

Fire Department

Gases

Goats

Gravel/Rock

Ground Water Testing

HVAC

IT Licenses and Service Agreements

Laboratory Equipment, new lab set up

Laboratory Testing Services

Land Surveying

Landscape

Maintenance Repair and Operations (MRO)

Mechanical

Mission Critical

Painting

Paving

Photo Lab

Piped in Liquid Nitrogen

Plant Maintenance

Police Department

Reverse Osmosis

Sea Turtle Specialist

Standard/Custom IT

Structural Steel Fabrication

Telecommunication

Test Equipment

Tools

Transportation and Disposal

Utility Location/GPR, Video Inspection, Water Testing, Leak Detection

UXO

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