Customer Service Representative
Resume:
Terence Etienne
**** **** ******* ****, *******, TX 77040
*********@*******.***
WAREHOUSE PROFESSIONAL
More than 9 years’ successful experience in warehouse and operating
•
Profile
equipment
1. Possess solid computer skills.
2. Excellent working knowledge using Lotus 1 2 3, Microsoft Excel,
WordPerfect, and Microsoft Word.
3. Ability to train, motivates, and supervises customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Experienced with handling confidential material, monitored complex
cataloging and ordering systems
1. Helped develop and implement effective but safe work habits
Synopsis of Achievements
2. Utilizing persuasion/mediation skills.
3. Proactive planning led to notable increase in morale in all departments.
1. Forklift Certification and experience operating in multiple forklift
trucks
Employment
Digi color
2013 2015
1.
2.
3.
4.
Coleman American
Allied Moving
2012 2013
2. Working directly with
customers.
5. Unloading/Loading trucks
with Forklift
6. Advising customers to
access their household
goods. Quickly and
effectively solve customer
challenges.
Packing/Unpacking items
7.
from customers residence
Academy Sports & Outdoors
2011 2012
8. Advising customers with
their purchases. Quickly
and effectively solve
customer challenges.
9. Merchandising products on
shelves
10. Unloading/Loading trucks
with forklift
11. Advising customers to
access their cargo. Quickly
and effectively solve
customer challenges.
Fed Ex Freight
2010 2011
Supplementary Dock
3. Working directly with customers.
12. Advising customers to access their cargo. Quickly and
effectively solve customer challenges.
13. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
14. Trained new members on loading equipment.
NCO 2009 2010
Customer Service Representative
1. Taking inbound calls for customers who were seeking
problems with their computer software.
2. Handling any billing inquires for customers, processing
payments, and knowledge with customer satisfaction.
3. Proven ability to communicate effectively in diverse
situations.
4. Experienced with handling confidential material.
United States Army 2006 2009
Cargo Specialist
4. Working directly with customers.
15. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
16. Advising customers to access their cargo. Quickly and
effectively solve customer challenges.
17. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
18. Operating & Maintaining forklift, RTCH, as other
equipment
Alief Taylor High School 2004
Education
Graduate
Contact this candidate