Customer Service Representative

TARECHIA N PRICE

P.O. Box ****, Chester, SC ***** C: 803-***-**** **********@*****.***

PROFESSIONAL SUMMARY

To obtain a significant and challenging position wherein I will learn and excel; with an opportunity that will

provide me a scope for growth within the company.

S KILLS

Professional Ability to adapt, organize, prioritize and work

Respectful well under extreme pressure, of heavy pipeline of

Reliable workloads and deadlines

Responsible C ritical thinking, decision-making and problem

Ambitious solving skills

Self motivated, initiative, high level of energy Ability to work effectively in a team environment

Accuracy and attention to details or independently

Strong verbal, personal and written Problem analysis, use of judgment and ability to

communication skills solve problems efficiently

Organizational and planning skills Computer skills and working knowledge of Micro-

soft Office (Word, PowerPoint and Excel), MSP,

LIV(ICMP), PACER, ERLMF, SharePoint, Emanuel,

LPS Desktop/(DRS), 1 0-Key and Data Entry

ACCOMPLISHMENTS

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations

and resolving problems to maximize efficiency. Established good working relationships with

customers/clients, attorneys and team members/management.

Reporting

Maintained status reports to provide management with updated information.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on

minimizing errors and generating superior results.

W ORK H ISTORY

Loan Verification Analyst 2 ( Foreclosure Document Execution Dept.), 08/2013 to 03/2015

Wells Fargo Home Mortgage – F ort Mill, SC

Read, interpret and research correspondence and legal documents including summons, subpoenas,

liens and foreclosures, mortgages, deeds of trust, promissory notes, assignments of mortgage and allonges

and endorsements, plat maps and/or surveys to determine issues and course of action

Serve and sign as officer of the company

Assembles, creates, executes, and/or reviews loan documentation and associated reference source data

and materials for purposes of verifying and preparing information and decisions in support of a variety of

legal proceedings, including foreclosures

Work with a variety of partners, including internal and third party attorneys and associated staff members,

consultants, and multiple team members throughout the servicing and default organizations

Repersent the company in court appearances and/or called to testiy to the legitimacy of the documents and

review processes via deposition

Work independently, with limited direct contact with mortgage customers

Manage a pipeline of loans while effectively communicating with internal and external attorneys

and investors

Achieve and maintain high quality, with 100% review of all work produced

Home Preservation Specialist 1 (Loss Mitigation ( FHLMC AND FNMA Investors) Dept. ), 11/2011 to 0 8/2013

Wells Fargo Home Mortgage – F ort Mill, SC

Provide solutions and assistance to homeowners to help maintain home ownership or other

possible alternative options

Responsible for analyzing the borrowers' financial situations

Identify, maintain, track, log, assemble and execute requested loan documentation for review and decision

Read, interpret, research and understand a wide variety of both loan documentation and legal documents

Communicates and works with customers and a variety of internal and external partners, third

party attorneys and team members of process regarding general information of status and/or review process

of timeline of decision.

Customer Service Representative, 0 7/2011 to 11/2011

American Red Cross Charlotte

Bankruptcy Release Specialist (Bankruptcy Dept.), 0 3/2011 to 0 7/2011

Accountemps Staffing – F ort Mill, SC

A contract position/assignment that was with Wells Fargo Home Mortgage.

Assistant Manager, 11/2007 to 0 4/2010

Check Into Cash/U. S. Money Shop – Chester, SC

Data Entry Clerk (Imaging Dept.), 0 3/2006 to 1 0/2006

Remedy Talent Magnet – C harlotte, N C

A contract position/assignment that was with Wells Fargo Home Mortgage.

EDUCATION

Bachelor of Science : L egal Studies, C urrent

Kaplan University Online -

High School Diploma : G eneral Studies, 2 005

Chester Senior High School - Chester, SC

Contact this candidate