Customer Service Data Entry

Chavonna stephens

objective

To enhance my career by continuing to serve

to the public with "outstanding" customer

service. Dedicated and focused worker who

excels at prioritizing, completing multiple

tasks simultaneously and following through to

achieve project goals. Seeking a role of

increased responsibility and authority. Adept

at managing multiple projects with ease using

expert time management methods.

Receptionist who answers a high volume of

incoming calls while handling in-person

inquiries from clients and colleagues. Flexible

and hardworking with the drive to succeed.

Experience

2013 Present Convergys

Online Work at home agent

Sales and customer service rep

Maintain customer relationships

Assist customers with bill inquirees

Customer account upgrades

Data entry

Account set up

2012 2014 Colour Me Badd

Miami, FL

Receptionist/warehouse assistant

Data entry

Answer multiple phone

Greet customers

Return inquire calls/complaints

Maintain customer relationship

Schedule appointments

Copy, file, fax

Ordering warehouse supplies

Pick up supplies

2006 2011 Colorado Boxed Beef Port

Everglades,FL

1 Receptionist/Courier

2 Schedule appointments.

3 Pick up and drop off packages.

4 Run errands.

5 Filing, faxing, making copies.

6 Light office cleaning.

7 Heavy lifting up to 40lbs.

2003–2007 Mcorps Security Associates

North Miami, FL

Managed the receptionist area, including

greeting visitors and responding

to telephone and in-person requests for

information. Maintained the front desk and

reception area in a neat and organized

fashion. Served as central point of contact for

all outside vendors/visitors needing to gain

access to the building.

Patrolled the facility and served as a general

security presence and

visible deterrent to crime and rule infractions.

Reported all incidents, accidents and medical

emergencies to law enforcement. Responded

quickly to medical emergencies, bomb threats

and fire alarms. Inspected parking lot to verify

that vehicles were properly parked and

displayed parking permits. Continuously

monitored security cameras and fire, building

and alarm systems. Issued visitor passes to all

guests.

8

9

2001 2003 Cost U Less Port

Everglades,FL

Receptionist

Filing, Faxing, making copies

Scanning barcodes, Printing bill of lading.

Schedule appointments.

10 Running errands.

Education

Miami Norland Senior high

Miami, FL

Interests

Reading, Baking, Exercising, Technology,

Family Outings

skills

Experienced in Microsoft Word, Exel

PHONE 305(456 1117 EMAIL ********@*******.***

ADDRESS 187 NE 71ST STREET MIAMI FL 33138

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