Customer Service Loss Prevention

Jason L. Means

*** ***** **.

Centerton, Ar. ****9

479-***-****

E-Mail: *************@***.***

Summary

I am a self- motivated individual who is capable of functioning with minimum supervision. Able to negotiate and

problem solve quickly, accurately, and efficiently. Very detail oriented, have excellent customer service skills and

place a priority on teamwork. I am a quick learner with a desire to make the business successful.

Experience

Mercy Hospital NWA March 2014 - Present

Life Safety/Security Manager & Emergency Preparedness Coordinator, 2014 – Present

Direct security operations at the main campus and several clinics by working with the Rogers Police

Department, Benton County Sheriff’s Department and other outside agencies.

Responsible for implementing and maintaining environment of care standards as related to the Joint

Commission guidelines.

Oversee emergency management and work with the Northwest Arkansas Regional Preparedness Group,

which involves six counties, in preparing for emergency situation s.

Look after and apply all Life Safety programs for Mercy.

Wal-Mart Home Office and Jewelry Distribution Center February 1997 – February 2014

Asset Protection Associate, 2001 - 2014

Enforce company policies and procedures related to workplace safety

Maintain required paperwork, reports, logs and files

Control access points with the use of X-ray machines and walk through scanners

Ensure compliance to company, OSHA and DOT guidelines

Loss Prevention Supervisor, 1999 - 2001

Worked executive protection assignments

Conducted internal investigations as required

Responsible for staffing, scheduling and assigning duties to achieve goals of daily operations

Completed performance evaluations of associates to ensure proper growth and development

Loss Prevention Associate, 1997 - 1999

Planned and organized the Information Systems Division emergency programs

Responsible for logging and maintaining security for payroll checks distributed to company associates

Responsible for the security of the raised floor in the Information Systems Division

Watched for conditions and safety concerns that might cause injury to associates

Education

Texas Department of Criminal Justice Training Academy 1993

Hirschi High School 1992

Honors and Awards

Jewelry Warehouse Associate of the Month - October 2009, August 2011 and January 2013

Jewelry Warehouse Associate of the Year 2005

Jewelry Warehouse Associate of the Year 2002

Home Office Associate of the Year 1998

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