Customer Service Medical
Resume:
Melody Eldridge
Hallie, Kentucky, 41821
***********@*****.***
Summary of Qualifications:
Customer service rep
Transcriptionist/Collection
Medical receptionist/secretary
Work Experience:
Medi Home Care, Whitesburg, KY
Customer Service Representative, October 2009 - March 2011
Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints.
Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange
for billing.
Contact customers to respond to inquiries or to notify them of claim investigation
results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers.
Chavies Clinic, Chavies, KY
Transcriptionist and Collections, October 2003 - January 2006
Transcribe dictation for a variety of medical reports, such as patient histories,
physical examinations, emergency room visits, operations, chart reviews,
consultation, or discharge summaries.
Return dictated reports in printed or electronic form for physician's review,
signature, and corrections and for inclusion in patients' medical records.
Translate medical jargon and abbreviations into their expanded forms to ensure
the accuracy of patient and health care facility records.
Used headset and transcribing machines; then convert dictated materials or rough
notes to written form.
Perform data entry and data retrieval services.
Produce medical reports, correspondence, records, patient-care information,
statistics, medical research, and administrative material.
Set up and maintain medical files and databases, including records such as x-ray,
lab, and procedure reports, medical histories, diagnostic workups, admission and
discharge summaries, and clinical resumes.
Perform a variety of clerical and office tasks, such as handling incoming and
outgoing mail, completing and submitting insurance claims, typing, filing, and
operating office machines.
Receive patients, schedule appointments, and maintain patient records.
Receive and screen telephone calls and visitors.
Appalachian Heart Center, Hazard, KY
Receptionist, May 1998 - October 2003
Operate telephone switchboard to answer, screen, or forward calls, providing
information, taking messages, or scheduling appointments.
Schedule and confirm patient diagnostic appointments, surgeries, or medical
consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word
processing, spreadsheet, or other software applications to prepare reports,
invoices, financial statements, letters, case histories, or medical records.
Complete insurance or other claim forms.
Compile and record medical charts, reports, or correspondence, using typewriter
or personal computer.
Transmit and maintain medical records and correspondence files.
Perform various clerical or administrative functions, such as ordering and
maintaining an inventory of supplies.
Perform bookkeeping duties, such as credits or collections, preparing and sending
financial statements or bills, and keeping financial records.
Arrange hospital admissions for patients.
Education:
Hazard Community College, Hazard, KY. CPhT certification. Jan 2001-Mar 2001
Letcher High School, Letcher, KY. High School Diploma, Jun 1995
Hazard Area Technica College, Hazard, KY. Completed coursework towards Office
Technology, Jan 1997. No Diploma
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