Melody Eldridge

** ******* *****

Hallie, Kentucky, 41821

606-***-****

aco41h@r.postjobfree.com

Summary of Qualifications:

Customer service rep

Transcriptionist/Collection

Medical receptionist/secretary

Work Experience:

Medi Home Care, Whitesburg, KY

Customer Service Representative, October 2009 - March 2011

Confer with customers by telephone or in person to provide information about

products or services, take or enter orders, cancel accounts, or obtain details of

complaints.

Keep records of customer interactions or transactions, recording details of

inquiries, complaints, or comments, as well as actions taken.

Determine charges for services requested, collect deposits or payments, or arrange

for billing.

Contact customers to respond to inquiries or to notify them of claim investigation

results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service

discontinuance orders, using computers.

Chavies Clinic, Chavies, KY

Transcriptionist and Collections, October 2003 - January 2006

Transcribe dictation for a variety of medical reports, such as patient histories,

physical examinations, emergency room visits, operations, chart reviews,

consultation, or discharge summaries.

Return dictated reports in printed or electronic form for physician's review,

signature, and corrections and for inclusion in patients' medical records.

Translate medical jargon and abbreviations into their expanded forms to ensure

the accuracy of patient and health care facility records.

Used headset and transcribing machines; then convert dictated materials or rough

notes to written form.

Perform data entry and data retrieval services.

Produce medical reports, correspondence, records, patient-care information,

statistics, medical research, and administrative material.

Set up and maintain medical files and databases, including records such as x-ray,

lab, and procedure reports, medical histories, diagnostic workups, admission and

discharge summaries, and clinical resumes.

Perform a variety of clerical and office tasks, such as handling incoming and

outgoing mail, completing and submitting insurance claims, typing, filing, and

operating office machines.

Receive patients, schedule appointments, and maintain patient records.

Receive and screen telephone calls and visitors.

Appalachian Heart Center, Hazard, KY

Receptionist, May 1998 - October 2003

Operate telephone switchboard to answer, screen, or forward calls, providing

information, taking messages, or scheduling appointments.

Schedule and confirm patient diagnostic appointments, surgeries, or medical

consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Operate office equipment, such as voice mail messaging systems, and use word

processing, spreadsheet, or other software applications to prepare reports,

invoices, financial statements, letters, case histories, or medical records.

Complete insurance or other claim forms.

Compile and record medical charts, reports, or correspondence, using typewriter

or personal computer.

Transmit and maintain medical records and correspondence files.

Perform various clerical or administrative functions, such as ordering and

maintaining an inventory of supplies.

Perform bookkeeping duties, such as credits or collections, preparing and sending

financial statements or bills, and keeping financial records.

Arrange hospital admissions for patients.

Education:

Hazard Community College, Hazard, KY. CPhT certification. Jan 2001-Mar 2001

Letcher High School, Letcher, KY. High School Diploma, Jun 1995

Hazard Area Technica College, Hazard, KY. Completed coursework towards Office

Technology, Jan 1997. No Diploma

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