Manager Customer Service
Resume:
JESUS M. ROJAS
East Stroudsburg, PA 18301
*************@*******.***
FACILITY MANAGER (Property Manager)
Career Profile
Facility manager with a proven record of success in managing sophisticated
facilities, properties and assets and keeping up with high standards of maintenance
and customer service.
Qualifications include:
•Good efficiency and knowledge in employing best business practices to ensure that
the services and processes supporting the organization go on smoothly.
•A high level of professionalism, integrity, and discretion in handling confidential
information.
•Capable of managing all facilities efficiently – Well-versed with project management
activities, time management and team leadership..
•Comfortable working in a fast-paced environment – Good communication and
interpersonal skills.
•Understanding of NYC building operations and codes.
•Able to read and interpret structural, mechanical, plumbing and electrical blue prints.
•Proven abilities in a wide range of technical skills including: Plumbing, Electrical,
Gas Power Tools, Carpentry and Plaster Paint.
•Able to communicate in Spanish and English, Excellent interpersonal skills and
leadership and work with minimum Supervision.
•Work Experience
Acumen Capital Partner LLC 2010-Present
Facility Manager
•Planned strategy to ensure efficient management of assets – Managed, maintained
and supported the reliability of the systems, equipment, properties and assets in the
Jesus M. Rojas
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facility.
•Managed contracts, contractors, and procurement functions and provided support for
the facility’s budget.
•Negotiated and awarded construction and service contracts.
•Maintained and operated the facilities – Managed resources including budget, staff,
contractors, consultants and finances.
Key Activities:
•Performed short term and long term planning for the property.
•Supervised development/monitoring of facilities maintenance program.
•Directed all activities relating to contracted facility services, including but not limited
to technical reviews, materials, equipment and product requisitions.
•Assisted and guided the contractors in completing the tenders and managed the
projects assigned (on behalf of facility project managers).
•Documented different contracts to be distributed as tenders to contractors.
•Detailed analysis and study of, alternatives available as an adjunct to completing
projects (for the facility project managers).
•Estimated the possible costs of equipment and machinery required for completion of
projects (for the facility project managers).
•Researched the possible areas of development in a project in accordance with the
established objectives.
•Introduced changes in existing projects without disturbing the ongoing process, thus
increasing output and reducing operating costs.
ONSITE PROPERTY MANAGEMENT INC 2007-2010
Superintendent
•Performed maintenance and repairs to apartments and building structures.
•Responsible for the performance of the boiler system and preventive maintenance
of the boiler including making repairs.
•Clean the buildings, Snow removal and make reports to Board of Directors and
Owners.
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NYCHA 2007-2010
Heating Plant Technician
•As a member of Emergency Services Department we are in charge of all Heating
plants including High Pressure located through the five (5) borough of NYC.
•Provide service and maintenance to all heating plants and make sure that the
tenants of all NYC housing Authority have adequate heat and hot water during the
heating season. In the summer we do preventive maintenance to ensure proper
efficiency of our plants.
NYCHA 1998-2010
Emergency Service Assistant
• Emergency Services Aides make up Rapid Response Teams that are dispatched to
sites according to priority.
• The teams are assigned to situations that may endanger the lives or safety of the
tenants, such as fires, health hazards, gas-leaks, stalled elevators with occupants,
elevator and power outages, and flood conditions.
• Our Unit protects the NYCHA property securing windows, turning off the gas, water
and power to the apartment making sure the rest of the tenants are safe, in electrical
outages we provided temporary lighting to the affected area, in flood emergencies we
use pumps and in major stoppages we clear them with special equipment, in elevator
emergencies we remove passengers and shut down the elevator.
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EDUCATION
Bronx Community College of the City University of New York
Successfully completed Building Maintenance & Repair
Successfully completed Boiler Maintenance
Petra Mercado Bougart High School, Humacao, PR
Successfully completed General Course High School Diploma.
Completed Courses and Certifications:
2001 New York City Housing Authority
Basic Plumbing
2002 New York City Housing Authority
Certificate in Use and Care and Hand tools and
Hand Held Power Tools
2003 New York Fire Department
P99 Fitness Con Low PSI Oil Burner # 81430688
Certificate in Boiler Low Pressure System
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