System Support Engineer

Sanjay K Mistry

**** ****** ******* **, *** *** 201-***-****

Raleigh, NC 27616 ***********@*****.***

OBJECTIVE

Seeking a position in an IT/MIS Environment that will utilize my strong analytical skills and technical analytical ability

Highly motivated and talented IT professional seeking a challenging and rewarding position as a systems engineer

PROFILE

• Systems engineer in a medical based proprietary software application PACS system

• Extensive knowledge of Windows based operating systems (Windows Server 2008, Windows 7, etc.)

• Hardware and software troubleshooting, utilizing experience and education

• Operated and maintained client/server systems, updating and integration of existing systems

• Provide world class customer service via telephone, email, onsite and remotely

• Knowledge of various storage technologies, including NAS, SAN, Cloud, HDD, SSD, etc., including various RAID systems

CERTIFICATIONS

CompTIA A+, Network+, Security+, Healthcare IT Technician

EDUCATION

The William Paterson University of NJ, Wayne, NJ

Bachelor of Science, Computer Science, May 2004

Bergen Community College, Paramus, NJ

Associate of Science, Computer Science, May 2001

PROFESSIONAL EXPERIENCE

TOPCON MEDICAL SYSTEMS, INC Jan 2010 to present

System Support Engineer, Level II Oakland, NJ

• Configure, install, maintain and update Windows Capture Station Gateway workstations and servers

• Installation, configuration and setup of IIS, SSL, Certificates

• Performed and deployed system upgrade packages with newer versions of software releases

• Experience with SQL Server, supporting large institutional PACS Application Database and system

• Provide phone, email and remote desktop support for proprietary Intelligent Image Management System, including interfacing

with various EMR/EHRs, utilizing HL7 as well as DICOM standards and protocols

• Integration of Capture Station Interface programs for various Ophthalmic Devices

• Document and maintain CRM database with detailed information, update shared knowledge base, advised software developers

regarding quality control problems reported by end user, worked collaboratively to resolve

Jun 2007 to Jan 2010

Technical Support Specialist, Level II

• Installation, configuration and support of proprietary image management software, including training and troubleshooting of

biomedical ophthalmic equipment

• Remote network troubleshooting, LAN Configuration on Windows 2000, XP, Vista, Server 2008. Employed Intermediate

Windows PC Software Tools to diagnose and resolve various PC problems reported by end user

• Advised and supported valuable customers, via phone and/or remotely, with varying degrees of technical knowledge, to fully

and completely resolve inquiries and questions on hardware and software usage and best practices

AUDIBLE.COM Jul 2005 to Jun 2007

Customer Service Representative Newark, NJ

• Performed diagnostic procedures on various portable devices such as PDAs,mp3 players, smart phones, GPS units, etc. to

ensure successful transfer, navigation and playback of digitally downloaded audio books and other audio content

• Reported and escalated problem tickets and audio bugs, with detailed, specific information to database for repair by appropriate

department

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