Customer Service Manager
Resume:
S helby J. Green
University Park, I ll inois 60484
****************@*****.***
Objective: To play an active part in the growth and development of a quality oriented
company, that is commit ted to serving its customers. Also, to use my
communications skills, personality, motivation, initiatives, creativity and
commitment to become an asset to a customer driven company that is
dedicated to providing professional customer service.
E xperience: SEI LLC, Ygomi Buffalo
Gr., I L
Customer Service Representative, (Citibank) P-T 2-13
– 10-14
Assist customer in making re-occurr ing monthly payments on accounts with
O ne-Time Payments or assisting them through the IVR payment systems.
A nswering and assisting with customer issues, and t ransfer ring the customer
t o the departments. Managed five accounts with a 94- 100% QA and accuracy.
M ind Stream- T r iplepointinteractions
San Diego, Ca.
Educational Associate - PT 7-12 –
10-14
Scheduled meetings within the Chicago Schools and surrounding distr icts.
Collect contact information during workshops and faculty meetings
counseling adults on the advantages of online learning and enrollment to
p rospective colleges.
L yn Bread’s Variety Store
Chicago, H ts. I L.
S tore Manager 02-06 -
07-12
Responsible for opening, closing, records keeping, inventory and stocking
merchandise. Cleaned facility daily and organize i t. Supervised seven other
i ndividuals, t rained them in sales and marketing techniques .
Victory Senior Living Facility Park Forest,
I L.
Move-I n-Coordinator 12-04 to 03-05
Coordinated the apartment leasing for the supportive living facility, approved tax
C redit Applications based on income. Other responsibilities such as
advocating as Public Aid
L iaison, maintained an 80-95% census.
Humana I nc. Chicago, I L.
Managed Care Educator- PT 03-00 to 12-01
Developed marketing strategies to increased customer base and maximized
satisfaction and loyalty. Coordinated and participated in t radeshows,
seminars, and other marketing events to promote healthcare benefits.
Motivated, t rained and supported fellow team member’s and maintained
monthly 100 member quota.
I llinois Security Alarms
Hickory Hi lls, I L.
Collection Manager/ Account Services Mgr. 08-00 to 12-03
Developed strategies to increase customer loyalty. Maintain and established
customer contact with promise to pay and collect. Assisted the sales
department with upgrading equipment. Payrolls, AP, AR were main duties.
Assisted the President of the company with any other duties assigned.
E ducation: Capella University
M inne, M N
Psychology/BA 2015
Elim’s Outreach T raining
Homewood, I L.
CNA, Phlebotomy Tech., EKG Tech., PCT 4-2010
R obert Mor ris College
Chicago, I L.
Business Administration/MIS 1995-
1996
South Suburban College
So. Holland, I L
A.A.S. Social Work 1983-1985
References: Available upon request
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