Customer Service Sales

Mazher Khan

** *********** ****** ****, ******** N.J 08043

609-***-**** . *********@*****.***

Objective

To obtain a store service management position that utilizes my skills as a

self-starter, problem-solver, and a leader.

SUMMARY OF QUALIFICATIONS

. Over twenty years of experience working in retail and food environment

. Highly skilled in overseeing store operations and achieving set goals

. Proficient in understanding marketplace needs and strategies needed to

drive sales

. In depth knowledge of controlling store expenses to maximize

profitability

. Effective skills in payroll planning and scheduling

LEADERSHIP SKILLS

. Demonstrated ability to motivate and lead employees

. Proven ability to hire, select and train the right candidates

. Able to meet retail sales goals

. Excellent communication skills

. Results driven approach

. Good organizational skills and the ability to multitask

Education

Burger King Crop, N.J

. Certificate in Food Protection Manager Certification Course

. B.M.T. Basic Management Training

Government Forman Christian College, Lahore Pakistan

. Bachelor in Psychology

Called Well College, Called Well N.J

. 55 credit towards M.B.A

. National Insurance Producer License

Professional Experience

Blimple/ Quick Stop Voorhees, N.J

Store Manager/Owner 2007 - Present

. Manage store operations by ensuring exceptional performance and

excellent customer

. Services

. Assist customers in all aspects of store services including handling

complaints and inquiries

. Ensure banking is manage efficiently and cash and receipts are

reconciled, manage weekly inventories

. Coordinate sales promotions and provide sales targets

. Managed and motivate sales staff to meet sales targets and ensure

efficiency

. Enforced loss prevention policy and awareness on the floor in order to

control external shrinkage.

. Developed successful sales plans to grow store's profitability.

. Involved in direct contact with the buyers and sellers of the written

content, also with the writers with first hand sales deal.

. Planning and strategizing the marketing moves to get wider range and

reach in the market.

. Kept the publishing and marketing team in close loop in the

development stage of all the new projects and thought of new,

innovative ways of launching and promoting goods.

. Regular meetings with our distributors.

. Fair rates for copyrights and royalty issues.

Modell's Sporting Goods, N.J

Store Manager

2004 - 2007

. Provided leadership and fostered a team-environment. Maintain strong

communications with all levels of staff and management.

. Responsible for hiring, training, scheduling, evaluating, and

terminating customer service staff. Determined work procedures,

prepared work schedules and workflow.

. First-hand experience with resolving customer complaints and managing

supply shortages.

. Organized special promotions and events to increase sales.

. Specialized courses in maintaining specified inventory and ordering

merchandise

. Strong knowledge of preparing reports about sales volumes,

merchandising and staff matters.

CVS, N.J

General Store Manager

2001- 2004

. Plan for day to day activities of the department.

. Coordinate between internal food and beverage departments for

departments over all functioning.

. Assist HR Manager for interviews and selection process.

. Develop SOPs (Standard Operating Procedures) for all F&B departments.

. Handle gust complaints.

. Maintain the inventory par stock of all items, develop training

schedules for employees.

. Implemented new product lines and created strategies to introduce and

promote them to customers.

. Set standards and modeled behavior for optimum customer service.

. Controlled shrinkage, expenses and payroll.

. Utilized merchandising skills to drive sales through effective

merchandise presentations.

Burger King, N.J

General Store Manager 1993 - 2001

. Hands-on experience in handling cash efficiently.

. Highly skilled in providing friendly guest service with genuine

hospitality.

. Able to prepare quality products at the same time as maintaining

proper food safety practices

. Profound ability to follow company safety standards.

. Strong commitment to teamwork.

. Proven increase in sales because of superb customer service.

. Hired, scheduled and managed personnel.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate