Sales Engineer

R O B E RT M U TA R E L L I

**** ****** ****** *****: 646-***-****

Merrick, NY 11566 Email: *************@*******.***

S A L ES EN G IN E E R

A top-performing Technical Account Manager and Sales Engineer with more than 30 years of

experience in technical account and project management. Strategic accounts with Deutsche Bank, The

New York City Transit Authority, and Lincoln Financial, as well as geographic region in the Northeast

United States. High-end Pre-Software Sales experience. Documented success installing and upgrading

Information builders middleware business intelligence software on multiple platforms. Expertise in

developing customer staff by providing technical information, training and supervision of installations.

Existing account service, obtaining orders and establishing new accounts by planning and organizing

daily work. Effectively communicate customer issues internally and drive continuous quality

improvements. Support sales team by seeking prospective customers and attend meetings related to

quality concerns.

AREAS EXPERTISE

OF

Technical Account Management Product Demonstration Workshop Presentations

Software Evaluation Middleware Problem Solving

Strategic Planning/Analysis New Business Development Business Intelligence

Education & Training Customer Service Technical Support

Troubleshooting Customer Relationship Coordination

Management

PROFESSIONAL EXPERIENCE

ACTUATE CORP., New York, NY 2006 – Present

Sales Engineer

Act as Technical Account Manager and liaison for strategic accounts, including Deutsche Bank,

New York City Transit Authority, and Lincoln Financial.

Manage and liaise accounts in the Northeast United States, including New York, Connecticut and

Massachusetts.

Assist sales team with all aspects of the sales process, including discovery meetings, corporate

and custom demonstrations, RFIs and POCs.

Regularly provide demonstrations at corporate customer events (Roadshows) in New York.

Deliver “Hands On Workshop” education, as needed.

Attended “Presidents Club” (quota club) 3 consecutive years.

Installed evaluation software at prospect site for POCs.

Coordinate POCs between the sales team, technical team, and sales management.

INFORMATION BUILDERS, INC., NEW YORK, NY 1999 – 2006

Technical Account Manager / Systems Engineer

Robert Mutarelli Resume, Page 2

Installed and upgraded Information Builders middleware business intelligence software on

multiple platforms.

Installed and upgraded Information Builders development tools (Windows platform) and

configured to connect to middleware software on various other platforms.

Assisted customers in coding techniques and troubleshooting problem in their in-house-written

WebFOCUS applications.

Accompanied sales force in pre-sales situations in order to qualify business opportunities at all

executive levels.

Performed sales and technical presentations for potential clients, including product

demonstrations.

Initiated and managed Web and brick-and-mortar technology “hands-on” workshops for

prospects.

Coordinated technical support and product management to meet deadlines, secure sales and

expedite service.

Developed new business opportunities and partnered with the sales force to initiate and expedite

sales process.

Reviewed and analyzed technical support information.

Wrote and maintained hands-on workshop scripts and trained personnel in their use.

Taught WebFOCUS Developer classes throughout the Eastern region.

MOBIUS MANAGEMENT SYSTEMS, INC., RYE, NY 1995 – 1999

Technical Support Project leader (1997 – 1999)

Resolved escalated customer issues.

Reviewed incidents in control of the Client/Server Support Group for both quality and content.

Acted as Release Management Coordinator for the latest version of the DocumentDirect

Application Suite (1.1) product, which included acting as liaison between all resources involved,

including upper management, development, publications, and sales and support.

Prepared monthly statistical reports for management.

Technical Support Representative (1995 – 1997)

Provided telephone support for various client-based and mainframe-based products.

Acted as initial point of contact between the end users (customers) and company resources.

Appointed as Release Management Coordinator for the latest version of the ViewDirect for

Networks (3.1).

Regularly provided 24/7 support for the customer base.

NATIONAR, Woodbury, NY 1978 – 1995

Progressed through various positions from entry-level Computer Operations to Systems Programmer

Performed installation and maintenance of software in an MVS/ESA environment.

Implemented changes to the VTAM/NCP network, including all connectivity to outside networks

in our SNI (SNA Network Interconnect) Environment.

Performed connectivity troubleshooting for 8 metropolitan area banks.

Acted as an integral part of Nationar’s disaster recovery team.

E DUCATION

Coursework, Business Management and Computer Science, Queensborough Community College,

Queens, NY

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