Customer Service Medical Assistant

LATASHA HENDERSON

**** **** **** *****, *********, NC 28216

Home: 980-***-****

**********@*****.***

PROFESSIONAL SUM MARY

Has a strong experience in computer proficiency and excellent with organizational. Has a strong customer service

relations skill. Excellent computer data and software skills, such as Reynolds and Reynolds, Word Perfect,

M icrosoft Word, Microsoft Excel, Power Point, 10-key calculator and X-Time Appointment scheduling system.

SKILLS

CPR Certification Universal Precautions

SIDS Certification Specimen Collection

Bloodborne Pathogen Certification Electrocardiogram Collection

First Aid Certification Venipuncture & Capillary Puncture

PROFESSIONAL EXPER IENCE

TOYOTA OF NORTH CHARLOTTE

Huntersville, NC

Service Administrative

04/2005 to Current

P rocess the Service Receivable Reports. Close out repair order daily. Set up appointment for customer using the X-

Time scheduling system. Enter customer information into the system daily. Make sure all reports are available

every morning for the previous day. Maintain computerized inventory of all services supplies, and products.

A nswered the telephone and represented the company in a professional and businesslike manner.

JOINT & MUSCLE MEDICAL CARE INSTITUTE (RHEUMATOLOGISTS)

Charlotte, NC

Medical Assistant

08/2014 to Current

Retrieve patients from waiting room. Triage to appropriate area, infusion room or exam room. Take patient’s vital

signs automatically or manually. Prepare laboratory tubes. Performed venipuncture for lab specimens. Prepared

t ubs for send outs. Preformed X-Rays on patients. Provided patient’s with injection upon request.

GATEWAY ACADEMY

Huntersville, NC

Assistant Teacher

03/2006 to 08/2014

Assist the lead teacher with the students. Order supplies for facilitate learning of the alphabet, numbers, shapes,

colors and motor skills. Prepare students for next level skills.

CAROLINA BIO ONCOLOGY INSTITUTE CANCER THERAPY & RESEACH CENTER

Huntersville, NC

Brookstone College Extern

01/2014 to 06/2014

Verify patients upon arrive. Check patient into the waiting room. Verify patients insurance. Called insurance

carrier to verify deductible. Scheduled appointments. Called to setup appointments for different lab at hospitals or

doctors’ offices. Retrieve patients from waiting room. Took patients vital signs automatically or manually. Prepare

l aboratory tubes. Performed venipuncture for lab specimens. Assist on access ports on patients. Triage to

appropriate area, infusion room or exam room. Perform start up CBC machines and also run controls. Prepared

t ubs for send outs.

H UNTERS CHAPEL UNITED METHODIST CHURCH

Cornelius, NC

Finance Secretary

01/2009 to 01/2011

In charge of receiving dues, such as weekly tithes and offering, readmission fees, subscription fees and any other

t ype of transaction received. Making the bills is paid on time. After I had received payments, including money and

checks, I enter them in to the church records for deposit. Facilitated board meeting with updates of church

operation.

E DUCAT ION AND TRA IN I NG

D IPLOMA: MED ICAL ASSISTANT

2014

Brookstone College, Charlotte, NC

H IG H SCHOOL D IPLOMA:

2004

North Mecklenburg High School, Huntersville, NC

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