Customer Service Sales

JOANN MILLS

** ********* *** ***.*, NORWALK, CT *6854 H: 203-***-**** *****.********@*****.***

Summary

To succeed at building customer loyalty in various industries; rendering services that benefit an organization to the

fullest capacity in a position that is conducive to my knowledge and experience.High-achieving Sales Associate offering

an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated

team player who also works well independently.

Highlights

Employee scheduling Time management

Inventory control procedures Detail-oriented

Cash handling accuracy Excellent multi-tasker

Store planning and design Strong communication skills

Organized Proficient in MS Office

Accomplishments

Routinely helped as many as 200 customers each day in a high-volume retail outlet. Met monthly sales goals for 3

months straight.

Experience

Sales Advisor 09/2013 to 02/2014

Viridian Solar Stamford, CT

Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers

on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.

Sales Associate 03/2013 to 08/2013

The Limited Stamford, CT

Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers

select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and

purchasing experience.

Client Services Representative 02/2012 to 07/2012

Metro Tax Services Bronx, NY

Built and maintained effective relationships with peers and upper management. Appointment scheduling and

scanning of confidential documents.

Receive and distribute client calls, faxes and emails.

Customer Services Sales Associate 03/2009 to 01/2010

Lord & Taylor Stamford, CT

Consulted with customers on the latest styles and trends. Kept the showroom clean and maintained neat, orderly product

displays. Kept current on market and product trends to effectively answer customer questions. Completed floor

replenishment to guarantee size availability and promote customer satisfaction. Balanced the needs of multiple

customers simultaneously in a fast-paced retail environment. Processed shipments and maintained organized stock

shelves.

Education

2009

Greenwich High School Greenwich, CT

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