Customer Service Manager

ALLEGRA BARSS

** ******** ***** *****: ***-***-

8785

St. Thomas, ON E-mail: *******.*****@****.**

Summary of Qualifications

created and presented presentations to marginalized women on general

business skills

mentored women in rehabilitation program upon release from prison, helping

to find employment and providing programs for reintegration into society

strong communication skills in speaking, and writing business memos,

letters, emails

ability to work under time pressure assembling required automotive parts

per hour, and packing orders for customer service under time limit per

customer

1 Education

Saint Mary's University 2013 - present

Majoring in industrial/organizational psychology, as well as obtaining

a human resource certificate. Taking business and communication classes

that focus on business writing, workplace attitudes, and basic skills

Parkside Collegiate Institute 2009 - 2013

High school diploma, honor role

2 Related Work Experience

Cook/Cashier 2014

Godfather's Pizza

Opened and prepped store on single person shift within a

week of being hired, opening and closing counts, taking

bank deposits, taking and administrative delivery orders.

Weld Line Operator 2013

Presstran, hired through HCR

Product assembly, quality control, labeling, 5s.

Shift Manager/Crew-Trainer 2010 - 2013

Kentucky Fried Chicken

Delegated employee tasks, created employee schedules,

evaluated employees on performance, packed orders under

time pressure, store inventory, approved transfers.

Volunteer Work Experience

Mentor/Student Liaison 2014 - present

Options: Nova, Enactus - Saint Mary's University

Create and present business workshops to marginalized

women, provide skills needed for reintegration into society.

Facilitator 2013

Parkside Collegiate Institute

Demonstrated and ran students through scenarios on how to be

aware of violence in relationships and how to work through conflict

in a respectful manner.

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