Customer Service Manager
Resume:
Ardrena Hill
Pittsburgh, PA 15213
Customer Service Professional
Profile
. Timely assessment and understanding of customer expectations. Takes a
hands-on approach in clarifying customer expectations and resolve
issues efficiently.
. Maintain existing client accounts and process inbound paperwork after
receipt, including system update and customer notification. Highly
accomplished at managing multiple task in and efficient manner.
. Excellent communication skills with the ability to interact
effectively with clients and staff at all levels.
. Proven capable and reliable in handling multiple tasks while
maintaining an orderly efficiency of operations.
Certification
UPP Pittsburgh, PA June 2011- Present
Patient Information Coordinator
. Interview and pre-register patient's information as time of
visit.
. Update demographic, emergency contact information and insurance
changes.
. Collect and process co-payments at time of visit.
. Assist doctors as needed.
. Process and scan patient information and consultation notes.
. Process patient billing information.
. Maintain knowledge of EPIC.
. Contact other departments to make patient appointments and check-
out.
. Process billing and coding for EEG and EMG's.
. Process prior authorization for specialty medications
. Process Infusion billing information
Employment BCJ Management LP Pittsburgh, PA
March 2005 - November 2009
Certified Occupancy Specialist
. Conducts annual and interim Recertification's of Income.
. Sends recertification letters and schedule appointments monthly.
. Types verifications, lease, HUD 59's, and calculations of rent.
. Maintain the (LIHTC) files in compliance with tax credits regulations
(completion of signed resigned forms and filing with authorities,
etc.)
. Maintain compliance reports as recertifications are complete.
. Assists in writing work orders for maintenance repairs, collection of
rent and parking assistance.
. Assists Community Manager as directed.
. Responsible for seeking education opportunities and self-improvement
for personal growth and development.
Venturi Staffing Partners Pittsburgh, PA February 2003
- February 2005
Data Entry Operator II
. Enter qualifying events, print elections forms and HIPAA
certifications.
. Prepare initial billing and enter initial payments.
. Generate ongoing monthly billing for COBRA continuants.
. Process status changes which includes notifications to the COBRA
continuant, employer and carriers.
. Maintain up-to-date files for all COBRA continuants.
. Answer phone calls from COBRA continuants, employers and other parties
regarding COBRA.
Education Harrisburg Association Community College Pittsburgh, PA
May 2000 - June 2000
Community College of Allegheny County Pittsburgh, PA
January 2008 - Present
References Furnished Upon Request
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