Project Manager Service
Resume:
Elverna Cummings
Richmond Heights, OH 44143
Phone: 216-***-****
*******@***.***
SUMMARY OF QUALIFICATIONS
My objective is to obtain a position that will enable me to use my strong leadership and
organizational skills, educational and clerical backgrounds while being a team player who
wants to make a positive contribution to the organization.
HIGHLIGHTS
Strong problem solving
Deadline-oriented
Local and long distance carrier circuits
Avaya Call Center
Self-starter
Resourceful
EXPERIENCE
January 2013 Crystal Equation
to Cleveland, OH
March 2015 Project Manager
Worked as a remote Network Sales Support project manager for this
contracting company at AT&T. ASE is AT&T Switched Ethernet Service which
is a switched Ethernet transport service providing Ethernet transport
functionality using primarily fiber access facilities and a switched Ethernet
core network. It provides full duplex transport of data signals between a
Customer's premises and an Ethernet Switch in an AT&T central office. As a
NSS Project Manager, responsibilities included: Ensuring the completion of
infrastructure elements for Customer Premise, Construction & Engineering,
Design, Placement and Splicing, Inter-office facilities, Ethernet Switch
availability and error free flow of the service orders (UNI and CLO work
orders) to installation forces for service delivery to the customer. The NSS PM
has to be familiar with all the support systems necessary to complete the
aforementioned tasks such as:
ASEdb
CANOPI
DREAM
FFLOW
FIBERGLASS
ROME
Excel Tracker
GRETA
TIRKS
CLLI and PED Multi UNI Tool GUI
May 2012 Edgepark Medical
to Twinsburg, OH
January 2013 Customer Care Specialist
Worked as a customer care specialist for Edgepark Medical Supplies.
On-going training was required to get familiar with the various products and
how they were used. Also needed to review and understand the catalog book
and where to find the products. Responsibilities included: Ordering medical
supplies for customers that were in need of various products for diabetes,
wound care, ostomy, urological, incontinence, respiratory, nutrition and home
wellness. Answering phone calls to update billing information, adding or
updating a payment method, handling escalations, cancelling orders and
routing calls when needed. Worked overtime as needed to complete any
escalations or extended calls.
November 2011 Teletech
to Cleveland, OH
March 2012 Customer Care Agent
Worked as a customer care agent for Teletech as a seasonal employee at
home.. Responsibilities included: answering phone calls to update billing
information, adding or updating a payment method, handling escalations,
cancelling orders and routing calls when needed. Worked in various systems
including:
Yantra
Responsiv
Breeze
Express Lane
Avaya
Oracle
April 2008 AT&T
to Cleveland, OH
September Current Planner
2009
Worked as a Manager in Current Planning for the Cleveland, Akron, Canton,
Youngstown and Toledo areas. Responsible for management of the current
year capital budget. Responsibilities included: triggering new network element
deployment by creating detailed planning directives (Project Letters, Planning
Memo's, etc.). Meetings with Capacity Planners to develop/initiate relief
strategy for exhausted elements/routes. Joint planning with Independent
Telcos (Meet Points) and across AT&T companies for Layer 0/1 (ie., Mobility
and ASI). Primary interface for FNP serving plan development on Layer 0/1.
Working with various systems including:
TIRKS (Trunks Integrated Record Keeping System)
Ringbuilder (database used to build sonet rings)
Excel
Netsmart
MS Office
MS Word
Visio
Power Point
November 2005 AT&T
to Cleveland, OH
April 2008 Capacity Planner
Worked as a Manager in Capacity Planning for the westside of Cleveland,
Ohio. Duties included providing facility checks, existing sonet ring
modifications, off hours service failures, circuit rearranges/rolls, critical dates
and providing diverse routes for SS7/E911. Also worked on light speed,
Ethernet and IPAG projects for the Midwest areas. Maintained work list and
provided JEP codes when needed. Worked with various systems including:
Pathfinder (database used to find correct path for routing sonet rings)
PHB (Planning Hand-off Binder)
TIRKS (Trunks Integrated Record Keeping System)
GRANITE
Created Spreadsheets
MS Office
MS Word
Power Point
January 2001 SBC
to Cleveland, OH
November 2005 RMA Planner
Worked as a RMA (requires manual assistance) Planner for the Ohio,
Michigan, Illinois, Indiana and Wisconsin areas. Assembled all the network
components required to provide DS1 and above services. Aided in identifying
and resolving flow through problems in the process to generate a WORD
document or a BAU order that is required to do the physical work to turn-up
service. Worked with various departments to diffuse any escalations and
worked overtime if necessary. Conducted quarterly safety meetings for 25
non-management personnel as the safety coordinator. Maintained work list
and provided JEP codes when needed. Worked with various systems
including:
Pathfinder
TIRKS (Trunks Integrated Record Keeping System)ASR's (Access Service
Request)
MS Office
MS Word
Power Point
August 1995 Ameritech
to Cleveland, OH
December 2000 Telecommunications Technician
Worked in the Central Office to provide mainframe support for
installation/repair, cable, special service technicians and maintenance
administrators. Duties included: battery and power maintenance, basic DMS
switching, wiring of Miniplex, PG-Plus, PG-Flex, UDC (Universal Digital
Channel), ISDN (Integrated Services Digital Network) and ADSL
(Asynchronous Digital Subscriber Line) circuits. Worked with various systems
including:
TIRKS (Trunks Integrated Record Keeping System)
TIRKS (Trunks Integrated Record Keeping System)
MS Office
MS Word
August 1991 Ameritech
to Cleveland, OH
August 1995 Relay Operator
Communicated for deaf people via teletype. Communication and typing skills
with 98 percent accuracy rate. Verbally relayed typed messages to the
hearing person while keeping text confidential. Also had to type verbatim to
the hearing person including all background noises. Had to work overtime if
the call exceeded working hours. Received written commendations from
outside and within the company.
November 1981 Ohio Bell
to Cleveland, OH
August 1991 Administrative Associate
Provided secretarial support to six District Managers. Duties included typing,
filing, phones, reservations, attended meetings and distributed mail. Worked
in various departments such as Network Planning and Engineering,
Forecasting and Human Resources. Worked with various systems including:
Power Point
MS Word
MS Office
Temporarily promoted to Supervisor.
June 1977 Penton/IPC
to Cleveland, OH
November 1981 Data Entry Operator
Input data into system with 98% accuracy.
July 1975 Diamond Shamrock
to Cleveland, OH
June 1977 Lab Assistant
Various duties included delivering mail, packing and unpacking specimens,
typing labels and assisting the lab technicians.
EDUCATION
1975 Cuyahoga Community College
Cleveland, OH
Associates General
General studies
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