Administration

Dear Sir/Madam,

Sub: Application for job openings in Insurance /Admin/HR/Customer Service

I would like to express my interest for career opportunities in Insurance /Admin/HR/Customer Service sector .

I have a Post Graduate Degree in Science ; as well as have 2 years experience (Feb 2012 to Feb 2014) as a

Financial Associate-Insurance Administration, at RR Donnelley & Sons, one of the leading BPO Company in

India.

I have extensive experience in providing administrative support to Clients, including managing the

organization of meetings, answering telephone and email enquiries, administering databases, collecting and

analyzing research information and producing statistical reports. One of my strengths is my ability to multi -

task and carry out the diverse range of responsibilities attributed to clients in a timely and effective manner.

This can range from analyzing and processing claims, policy administering process to undertaking scheduling

medicals based on various criteria and I have demonstrated that I am keen to take initiative and work

collaboratively with other staff to make office processes as efficient as possible. I have excellent

organizational and communication skills, an outstanding work ethic, and the ability to work well in both

team-oriented and self-directed environments. I also have proficiency in Microsoft Office (Word, Excel,

PowerPoint, Outlook, etc.) as well as various database applications and the internet. With my solid

experience and my educational background I am sure I have the competencies -Team Work, Communication,

Professionalism, Accountability & Client Orientation which would make me a valid candidate for a career in

your organization.

If given me an opportunity to be the part of the organization, I assure you that I will be a sincere & worth full

building block to the firm in its journey to success. Please, have a look at the attached resume that further

demonstrates my skills. Thank you for considering my application and I look forward to discuss personally

how my strengths and skills can best serve your organization. I can be reached any time through my personal

mail id (******************@*****.***) or mobile +971********* / +971*********).

Thank you,

Jaquilin Ceasar.

Jaquilin Ceasar

Bldg. 5580 Unit 401, Zone (West 9) – Plot 78, Al Khalidiyah,

Abu Dhabi, United Arab Emirates

Mobile: +971*********/+971********* email id: ******************@*****.***

Intend to build a career with a progressive and professionally managed organization where I can

learn, contribute and thereby strengthen my skills and abilities to the op timum extent through the

attainment of organizational objectives. I am a post graduate with experience in Insurance

administration and customer service sector, who is self-motivated, committed and determined in

achieving my goals. I have a firm sense of responsibility and possess excellent verbal and written

communication skills.

PROFESSIONAL EXPERIENCE (February 2012 to February 2014)

Financial Associate in RR Donnelley India Outsource Private Limited, Technopark, Kerala,

India.

At RR Donnelley, I was working for Crump Life Insurance Service, one of the leading companies in

the Insurance Brokers Industry sector, USA.

Crump Life Insurance Services is a prominent independent wholesale di stributor of life insurance

and is an indirect subsidiary of BB&T Corporation. Crump have been assisting insurance producers

and financial professionals with a comprehensive back office support for licensing and appointment

administration, case processing, superior underwriting, commission adjudication etc.

ROLES AND RESPONSIBILITIES:

Handling the insurance administration tasks of Crump Life Insurance Services. Process

cases based on applicable policies and protocols, using CITRIX application

Follow all relevant policies, processes, standard operating procedures to make sure work is

carried out in a controlled and consistent manner .

Gather copy of original insurance application forms & all other relevant documents

(submitted by the proposed insured) from Crump. Thoroughly and efficiently gather

customer information, access and fulfill customer needs, educate the customer where

applicable to prevent the need for future contacts and document interactions through

contact tracking.

Maintain a balance between company policy and customer benefit in decision making.

Handles issues in the best interest of both customer and company.

Continuously evaluate and identify opportunities to drive process improvements that

positively impact the customer’s experience.

Responsible for compiling and generating reports as they relate to cu stomer service surveys.

To take service recovery measures when appropriate to protect the customer experience .

Maintain scheduling and event calendars.

Arrange to send client communications, client networking meetings and events.

Facilitate the setting up of meetings, conference calls, video calls including sending

invitations, setting up dial in code, circulating agenda.

Preparing and presenting reports of the team performance. Conduct briefings to the team on

daily updates. Complete forms in accordance wi th company procedures. Compose, type, and

distribute meeting notes, routine correspondence, and reports.

Exhibit skills in handling highly confidential information and ability to prioritize & work

within the time constraints.

On the job training for juniors whenever required.

Analyze agent information and carrier details in the application forms and process the

information to generate case number for each application. To review cases which are above

the authority limit bring it to the attention of Asst. Manager/Manager.

Responsible for the timely and accurate processing of paper claim types, according to the

claim operations and adjudicating policies and procedures.

Review policy applications based on the previous loss records, age, medical report & driving

records.

Analyze and identify if the supporting documents are furnished; placing orders with the

service provider for the unavailable documents, if necessary.

Well-developed in insurance product knowledge.

Maintain a working knowledge of pending priority cases and be able to close those cases as

necessary. Develop expert knowledge of products & carriers.

Ensure that workload within the team is distributed evenly and that priorities are met to

suit changing business needs.

Work with and expand current prospect database within specified business sectors to

generate effective leads & exceed sales targets for the business.

Initiates and manages effective relationships with prospective clients in order to determine

eminent clinical development needs.

Resolves paper claim issues with internal partners and arrive at resolution. Professionally

handle incoming requests from customers and ensure that issues are resolved both

promptly and thoroughly.

STRENGTHS

Proficient verbal skills and excellent written communication

Ability to think outside box and an effective team player with supervision skills

Analytical and Numerical skills

High energy, versatile, organized and multi task oriented

Flexibility under time requirement and changing deadlines

Self – motivated and ability to work under pressure

Quick learner with the ability meet deadlines and initiatives to achieve the set goals

Coordinating activities in the team and ensuring quality work

Reporting & Presentation Skills

Track record of handling extra responsibilities over time

Ability to prioritize and accomplish multiple tasks simultaneously

Capable of working independently as well as in a team environment

EDUCATIONAL CREDENTIALS

Post Graduate Degree in Science (Physics Main) from St. Xavier’s College, Thiruvananthapuram,

(Kerala University), India (71%).

Bachelor’s Degree in Science (Physics Main), from St. Xavier’s College, Thiruvananthapuram,

(Kerala University), India (71%).

12th in 2006, from St. Mary’s HSS, Thiruvananthapuram, India (80%).

10th (SSLC) in 2004, from St. Mary’s HSS, Thiruvananthapuram, India (77.5%).

TECHNICAL QUALIFICATION

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Adobe Illustrator, Acrobat Reader,

Lotus Notes and Internet Explorer

Web Based Application – CITRIX

PERSONAL BIODATA

Name : Jaquilin Ceasar

Sex : Female

Age & Date of birth : 27 Years, 18.01.1988

Marital Status : Single

Nationality : Indian

Languages Known : English (Proficient)

Malayalam (Native)

Hobbies : Flower Arrangement, Hand Embroidery

Present Address : Bldg. 5580 Unit 401

Zone (West 9 )- Plot (78)

Al- Khalidiya

Abu Dhabi

United Arab Emirates

E-mail id : ******************@*****.***

Visa status : Visit Visa

Contact # : +971*********/+971*********

References:

Shall be provided upon request.

I hereby confirm that all the details given above are true to best of my knowledge.

Place: Abu Dhabi

Date: Jaquilin Ceasar

Contact this candidate