Customer Service Quezon City

ROMEO G. BOLANOS

ADDRESS No.** Howmart Road, Brgy. Apolonio Samason, Balintawak, QC

MOB NO 094********

EMAIL *****.**@*****.***

JOB PREFERENCE Room Attendant

OBJECTIVES

To join an organization where i can maximize ang enchance my skills,Knowledge and

experience to attain a high level of work experience.

JOB SUMMARY

The Room Attendant is Responsable fir ensuring that guest rooms and public areas of the

Hotel cleaned and linens are restocked, ensuring the Hotels is maintained to the high

presentation.

Ø Cleaning or the guest rooms to standard as assigned

Ø Performing very physical labor

Ø Anwering guest requests

Ø Providing excellent customer service as per the standards of the Hotel

Ø Courteously and promptly responds to guest room requests

Ø Investigates akk guest inquiries in a timely fashion to provide a highest posible service

Ø Move heavy objectives as requested

Ø Perform Side duties as required.

Ø Work closely with other departments to achieve maximum guest satisfaction

Ø Maintains a clean, safe, hazard-free work environment at all times

Ø Understands the emergency procedures for the entire Hotel.

Ø Answering guest request as necessary

Ø Attends pre-shift breafings listen carefully to intruction given by superiors concerning.

Today service to atchievement as well,tiddy,groomed,diciplined and honest at all times.

Ø Greet and welcome the customers and escort to their room.

Ø Inform customer the menu special ang check the available and not available item.

Ø Reflenish toiletries,tisue,toilet paper,coofee pots,hair dryers,televisions, and heating and

cooling elements, are funtional.

Ø They alsotake inventory of such items in the room rwporting anything that is missing or

damaged .

Ø Provide customer service, suvh as turning down beds, delivering news papers ang pivking

up dry cleaning or ironing.They also fulfill requests for extra pillows or towels.

GENERAL BEHAVIOR

Behavior are personal apperance will always be geard ti the objective of being an example to

all oher staff within the Hotel. Strive to use a polite to language and well-groomed behavior

relation with the Hotel guest, colleagues and staff. Can work under pressure, flexible working

different shift.

Ø Jod-related experience an asset

Ø Read ang write English Fluently (additional languages spoken would be an asset)

Ø Must be neat,professional and well groomed

Ø Must prossess good organizational /time management skills

Ø Must be self motivator - work with little supervision

Ø Must be able to work in a fast paced enviroment

Ø Must be able to stand for extended periods of time

Ø Must be in good physical condition, frequent pushing/pulling/rraching/syoping/handling

and gripping is required

Ø Must able to lift up to 20 pounds (lifting the shoulder is also required)

Ø Ability to relate well to Hotel guests and employees

Ø Guest-Service oriented, Team Player

Ø High initiative/Self-starter, Good communication skills

Ø Presonable, enthusiasthic, self-motevated and able ti wor independently

Ø Ability to learn quickly.

Ø Observant, discriminating and detail-oriendet

Ø Ability to understand and carry out oral and written instruction ang request clarification

when needed

Ø Strong interpersonal and organizational skill

Ø Positive attitude and outgoing personality is essential

Ø Must be able to work shifts - days, evenings, weekends abd holidays

Ø Dependable and reliable

Ø Able to work morning, weekend evening and holiday shifts.

JOB CAREER HISTORY

ROOM ATTEDANT- (May 20 2013 to OCT 14 2013)

Hotel SOGO Bagong Bario Caloocan

ROOM ATTENDANT-1st August 2011 to 18th September 2012

Hotel SOGO Guadalupe (2195 EDSA,Guadalupe Nuevo, Makati City)

Tel Numbers:882-7646/728-8818/728-8820

SECTOR MESSENGER - 23th March 2010

Hitel SOGO (CCC Sector)

MARKETING, INSTALLER,DISTRIBUTOR - 23th March 2009

Hotel SOGO (898 Aurora Blvd.,Cubao,Quezon City)

Tel Number: 913-1488 / 421-2101

MARKETING INTALLER

Hotel SOGO (D&E Bldg.Quezon Ave. corner roces Ave., Quezon City)

Tel Numbers: 367-7646 / 376-6157 / 410-3862

MARKETING INSTALLER,DISTRIBUTOR

Eurotel (General Roxas Sts., Araneta Center Cubao Quezon City?

Company Phone Number: Tel No. +63-02-995-****

GENERAL MAINTENANCE - Year 2004-2005

Manansala Resort (Limay Bataan)

GENERAL MAINTENANCE - 2005-2006

Jaynhar Chicken Merchandise (Bataan)

MISSION STATEMENT

Providing highest standards presentation ang hospitality. As a cohesive team dedicated to the

needs of our customers, we will anticipate and respond to our guest with profesionalism,

discreption and good will.

EDUCATIONAL BACKROUND

Limay Polytechnic College; Year 2008-2008

Limay National High School;Year 2004-2008

Duale Elementary School; Year 1997-2004

HOBIES ANG INTEREST

Playing billiard,Watching movie ang Promenade.

I hereby certify that the above infirmation is true and correct to the best of my knowledge

and belief.

Contact this candidate