Manager Customer
Resume:
NAME RAKESH SHARMA
Mobile No09748329409
Email ID *****************@*****.**.**
Address *** ****** ***** **** **
Kolkata 700095
Objective
To utilize my skills in a real business scenario. To recognize the Organizational goals and
achieve them through hard work and dedication. To have a challenging and satisfying career
and work as a team to meet the standards of the organization.
WORK EXPERIENCE – (Total: 5.5yrs)
(i) Have worked with HDFC Bank as a Deputy Manager in Retail Branch Banking since
24th September 2012 till 3rd February 2015.
Job Description
Handling portfolio of Classic customers of the Bank, to provide end to end service to
these customers. Deepening, Enhancing, Retaining existing portfolio customers and
acquisition of new Classic relationships to the organization.
Understanding customer’s need and to offer right product to the right customers and thus
increasing stickiness of the customer.
To achieve monthly and annual targets assigned by the Bank by offering Liability, Asset
and TPP products to the customer, i.e
Liabilities
Savings Account, Current Account, Fixed deposits, Demat accounts etc.
Asset Products
Working Capital Business Banking(CC limit, Over Draft, Bank Guarantee, LC, Packing
Credit etc). Working Capital EEG, Commercial Vehicle Over Draft, Equipment Finance,
Loan Against Property, Loan Against Securities, Credit Card, Gold Loan, Auto Loan, Home
Loan, Personal Loan etc.
TPP
To offer TPP products to the customers Mutual Funds, Life Insurance, GI, Travel
Insurance.
(ii) Have worked with IndusInd Bank as a Acquisition Manager in Credit Card
division for eleven months, November 2011 September 2012
*Job responsibilities was to source credit cards mainly from premium segment.
Have worked with Opus Estates Pvt Ltd as a Assistant Sales Manager for 2.1
(iii)
years, November 2009 – November 2011.
*Job responsibilities was to deal with High end residential properties for the
complete home search solution of the customers.
SUMMER INTERNSHIP KOLKATA PORT TRUST
Project Brief Productivity Improvement study (Container Handling)
Findings Study of the present system with reference to unproductive hours/delays due to:
Procedural, technical mechanical/manual handling system, managerial, organizational, MIS.
Recommendations for improvements as short and long term measures.
Key Learning Gathered practical experience about different documentation part related to
International Business, understood the total flow of instruction in the managerial hierarchy.
KEY STRENGTHS
1. Relationship Management: Excellent in dealing HNW clients and to maintain a very good
rapport with them and thus maximizing the scope of earning revenue with the help of a long
term relationship built with the customer.
2. Complaints management: Problem solving and proving proper resolution to any customer
query or complaints raised.
3. Analytical way of thinking towards any assignment or current job at hand.
ACADEMIC QUALIFICATIONS
YEAR INSTITUTION SPECIALIZATION
DEGREE
2007 09 GLOBSYN BUSINESS SCHOOL PGDIB International Business
2003 06 JIS COLLEGE OF ENGINEERING BCA Computer Application
2003 JONEPUR BOYS HIGH SCHOOL 10+2 Science
2001 DESHAPRIYA SIKSHAYATAN 10th General
PROFESSIONAL CERETIFICATION AMFI(Association of mutual Funds in India)
certified, NISM Series V A (Mutual Funds Distributors Certification Examination).
SPECIAL ACHIEVEMENTS Has been awarded for exemplary performance in FY 2013
14 H2 and in FY 2014 15 H1 by HDFC Standard Life.
INTERESTS
• Associated in various activities of CWF(Civilians Welfare
Federation)
• Photography, Reading.
• Diploma Certificate in Art.
• Have done a vocational training from BSNL (Salt Lake DTTC)
during graduation
• Participated in various cultural events in school and college level
Date: Signature:
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