TERESA "VENA" WOELFEL

**** ******* **** *****

Maple Grove, MN 55311

763-***-****

aco3m9@r.postjobfree.com

Energetic, self- motivated Accounts Receivable Specialist with 10+ years experience in collections

and customer service. Excel at problem solving, resolution and managing daily tasks for a fast-

paced, deadline driven company.

QUALIFICATIONS

•

• • •

Extensive receivables Highly motivated Follow through to

experience resolution

• Excellent

• •

Microsoft Office 2003, communication skills Quality customer

2007 & 2010 service

• Strong interpersonal

• •

Windows XP & 7 skills Team player

• • •

Organized with Multitask in fast-paced Strong work ethic

attention to detail environment • Independent worker

• •

Problem solver In depth researcher

ACCOMPLISHMENT

Accounting/Finance

• Reviewed account balances daily from monthly aging of $1,000,000+ and denial reports

weekly for resubmission of claims

• Researched and collected on accounts 3 years in arrears, collecting over $400,000 in funds

Reviewed account balances daily from monthly aging of $1,000,000+ and denial reports

deemed “uncollectible”

• Reduced monthly ageing DSO 90 – 150+ days old by 78-97%

• Resolved account denials with insurance c0ompanies and patients, such as coding errors,

authorizations, timely filing, medical necessity, and the patient’s ability to pay, by obtaining

and examining relevant information

• Applied necessary adjustments to ageing, such as claim denial appeals, misapplied

payments, refund requests, secondary billing, over paids and balance write offs

Organizational Skills

• Consistent accuracy in processing accounts with timely resolution

• Resolved procedure authorization discrepancies with clinics and insurance companies

• Resolved collection issues by developing new procedures to use on specific complex

insurance company denials

• Recognized as top reviewer out of staff of 16 – consistently assigned regions with the highest

outstanding old balances, based on the reputation for being thorough, accurate and

expedient

• Built a monthly aging template in Excel, downloaded aging information from the company

database, to capture financial data of outstanding monies for collection

Communication skills

• Interfaced with patients, insurance carriers and internal departments daily by phone or email

regarding outstanding patient balances

• Delivered high quality customer service to external customers and internal personnel by

communicating with knowledge, patience and compassion

• Composed professional letters to send to insurance companies and patients regarding claim

denials

• Compiled documentation and instructed mew employees on Accounts Receivable job duties,

computer programs available to research accounts, and follow through techniques

• Provided update reports to internal management and participated in staff meetings

EMPLOYMENT HISTORY

Accounts Receivable Specialist: CENTER FOR DIAGNOSTIC IMAGING St. Louis Pk., MN 2005-2014

One of the nation’s largest radiology providers, operating in more than 30 states, with 118 retail

imaging centers and 128 mobile units.

Accounts Receivable Specialist: SOTERIA FAMILY HEALTH CENTER Plymouth, MN 2002-2004

EDUCATION

BACHELOR OF SCIENCE DEGREE

MINOR IN CONSUMER AFFAIRS

UNIVERSITY OF MINNESOTA - Minneapolis, MN

Graduated with honors, a member of Phi Theta Kappa and Phi Upsilon Omicron Honor Societies.

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