Accounts Receivable Specialist - Medical field
Resume:
TERESA "VENA" WOELFEL
Maple Grove, MN 55311
********@*****.***
Energetic, self- motivated Accounts Receivable Specialist with 10+ years experience in collections
and customer service. Excel at problem solving, resolution and managing daily tasks for a fast-
paced, deadline driven company.
QUALIFICATIONS
•
• • •
Extensive receivables Highly motivated Follow through to
experience resolution
• Excellent
• •
Microsoft Office 2003, communication skills Quality customer
2007 & 2010 service
• Strong interpersonal
• •
Windows XP & 7 skills Team player
• • •
Organized with Multitask in fast-paced Strong work ethic
attention to detail environment • Independent worker
• •
Problem solver In depth researcher
ACCOMPLISHMENT
Accounting/Finance
• Reviewed account balances daily from monthly aging of $1,000,000+ and denial reports
weekly for resubmission of claims
• Researched and collected on accounts 3 years in arrears, collecting over $400,000 in funds
Reviewed account balances daily from monthly aging of $1,000,000+ and denial reports
deemed “uncollectible”
• Reduced monthly ageing DSO 90 – 150+ days old by 78-97%
• Resolved account denials with insurance c0ompanies and patients, such as coding errors,
authorizations, timely filing, medical necessity, and the patient’s ability to pay, by obtaining
and examining relevant information
• Applied necessary adjustments to ageing, such as claim denial appeals, misapplied
payments, refund requests, secondary billing, over paids and balance write offs
Organizational Skills
• Consistent accuracy in processing accounts with timely resolution
• Resolved procedure authorization discrepancies with clinics and insurance companies
• Resolved collection issues by developing new procedures to use on specific complex
insurance company denials
• Recognized as top reviewer out of staff of 16 – consistently assigned regions with the highest
outstanding old balances, based on the reputation for being thorough, accurate and
expedient
• Built a monthly aging template in Excel, downloaded aging information from the company
database, to capture financial data of outstanding monies for collection
Communication skills
• Interfaced with patients, insurance carriers and internal departments daily by phone or email
regarding outstanding patient balances
• Delivered high quality customer service to external customers and internal personnel by
communicating with knowledge, patience and compassion
• Composed professional letters to send to insurance companies and patients regarding claim
denials
• Compiled documentation and instructed mew employees on Accounts Receivable job duties,
computer programs available to research accounts, and follow through techniques
• Provided update reports to internal management and participated in staff meetings
EMPLOYMENT HISTORY
Accounts Receivable Specialist: CENTER FOR DIAGNOSTIC IMAGING St. Louis Pk., MN 2005-2014
One of the nation’s largest radiology providers, operating in more than 30 states, with 118 retail
imaging centers and 128 mobile units.
Accounts Receivable Specialist: SOTERIA FAMILY HEALTH CENTER Plymouth, MN 2002-2004
EDUCATION
BACHELOR OF SCIENCE DEGREE
MINOR IN CONSUMER AFFAIRS
UNIVERSITY OF MINNESOTA - Minneapolis, MN
Graduated with honors, a member of Phi Theta Kappa and Phi Upsilon Omicron Honor Societies.
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