Customer Service Manager

Location:

Posted:

April 08, 2015

Kenneth R Payton

Katy, TX ***93

**************@*******.***

Work Experience:

McDonald’s Restaurant November 2006 – Present

Store Manager

Manage daily responsibilities, as well as handle communications with the regional and corporate offices.

Recruit new staff and provide additional training to current employees.

Maintain an adequate inventory of supplies to prevent a depletion of materials needed to

successfully complete the work day.

Ensured compliance with all the local and state health codes and regulations are met.

Maintain daily, weekly and monthly case records.

Supervised 20+ restaurant staff on duty.

First Assistant Manager – September 2010

Assistance Manager – June 2009

Floor Supervisor - September 2007

Crew Person / Cashier - November 2006

Greyhound Bus Lines June 2004 - November 2006

Platform Loader / Customer Service Associate

Handle loading and unloading customers’ baggage and cargo onto bus.

Implement safety procedures and standards in handling customers’ baggage.

Track baggage and cargo while transferring from cars and buses.

Ensure delivery of baggage and cargo to the rightful owners.

Lift and handle baggage weighing up to 50 lbs.

Communicated with customers in the delivery process of their baggage.

Office Skills:

Data Entry, Ten-Key (alpha and numeric), Filing (alpha and numeric), MS Windows, MS Word, MS Excel, Outlook and Internet

Education:

Sam Houston State University

Major – Criminal Justice

Minor – Business Management

Awards:

Best Service Award – McDonald’s Restaurant

Certificates: Hospitality - 1999

Basic Shift Management – September 2007

Advanced Shift Management – June 2009

Effective Management Practices - September 2009