Customer Service Supply Chain

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Posted:

April 08, 2015

Clara A. Janssen

EDUCATION Northeast Wisconsin Technical College, Green Bay, Wisconsin

Graduated: December, 2012 Supply Chain Management AA

G.P.A.: 3.5/4.0

Academic Honors: Phi Theta Kappa

Saint Mary’s University, Winona, Minnesota

Attended: August 2010-May 2011

G.P.A: 3.0/4.0

Southwest High school, Green Bay, Wisconsin

Graduated: June, 2010

G.P.A: 3.6/4.0

INTERSHIP ENCAP LLC, 3921 Algoma Road, Green Bay, Wisconsin October 2012 – January 2013

Assisting in the development of improved inventory efficiency procedures. Participating in all

aspects of the business from ground floor up.

STRENGTHS Enjoys providing exceptional customer service, hardworking, reliable, trustworthy,

positive

upbeat attitude, quick learner, excellent multitasker, high stress tolerance, able to build great

customer relationships, strong communication, great organizational skills

COMPUTER SKILLS Proficient in Microsoft Word, Excel, Access, PowerPoint, Internet Navigation,

Email,

Social Networking

WORK EXPERIENCE

Schneider Logistics 1555 Glory Rd, Ashwaubenon WI 54304 February 2013- Present

Currently responsible for making appointments, planning and monitoring loads that are specific to my

suppliers. Accountable for monitoring loads, building relationships with supplier, customer and carriers.

Handles a variety of service requests and issues independently. This is accomplished by a comprehensive

understanding of all procedures, systems, and equipment used daily. Responsibilities include resolving

problems, building a solid working relationship with all customers in order understand their total service

needs, and identifying service improvements to exceed the expectations of the customer.

REFERENCES Available upon request