Customer Service Representative

SANDRA S. STRATTON

**** *. ******* ***.

Indianapolis, IN 46240

H: 317-***-****

**************@*****.***

OBJECTIVE: Customer Service Representative/Administrative Assistant

QUALIFICATIONS: Strong Customer Service ability

Multi-line phone system

Word Perfect Windows, Microsoft Outlook, Word & Lotus

EMPLOYMENT: 08/13 - 02/15 Volunteer, Goodwill Industries, Indianapolis, IN

Responsibilities: Stock merchandise, keep dressing rooms clean / as well as

store floor

11/94 – 05/11 Receptionist/Administrative Assistant, Haskin & Larue law

firm, Indianapolis, IN

Responsibilities: Answer phones and assist clients, various clerical duties,

maintain open/closed files, prepare/file documents in court, assist other

employees as well as the Partners.

01/92 - 06/94 Customer Service Representative, NBD Bank of Detroit,

Indianapolis, IN

Responsibilities: Assist customers with bank transactions in person and by

phone, maintained ATM, light clerical duties.

08/86 - 11/91 Move Add & Change Coordinator, KLF, Inc., Indianapolis, IN

Responsibilities: Assist customers with orders to be made on their phone

system, schedule jobs, assign to technicians and

dispatch, receptionist relief.

EDUCATION: Graduate of North Central High School

6 week Principles of Banking course

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