Administrative Assistant Customer Service
Resume:
RESUME OF
Teresa Radwan
Windcrest, Texas 78239
Cell Number: 800-***-****
Email Address: ********@*****.***
OBJECTIVE Seeking a long term position within a company. Enthusiastic to
use my years of expertise in tenacity, thoroughness, speed,
and integrity. Also, looking forward to challenges that
will broaden my skill range and knowledge.
ABILITIES Team Oriented
Ability to work with a group to achieve common goals and
achieve savings through negotiation abilities.
Leadership Capabilities
Ability to take control, lead, supervise, and make
decisions.
Multi-Task ability
Enjoy a fast pace with diversity.
EMPLOYMENT Bergstrom Inc.
Apr. 12 - Jan. 15' Office Manager (Apr. 2012 to Jan. 2015)
. Administrative Assistant- Managed travel schedules.
Served main contact between Bergstrom and City, Port.
Manufacturing Association. Scheduled meetings. Prepared
presentations, reports and daily informational data.
. MRO Buyer - Purchasing Onsite buyer for office,
manufacturing plant and warehouse. Negotiated short
term/long term contracts, contract to drawing
specifications, and negotiations of capital investments.
Averaged at least 30% yearly savings.
. Safety Coordinator-Responsible for implementation for all
aspects, including OSHA Compliance.
. Quality Auditor - QS 9000/ISO 14001 performed scheduled
audits. Prepare the plant for ISO 14001 certification.
Prepare to also move to TS16949
. IT Support - Supported plant and office with IT needs and
fixes. Supported Headquarters for installations and
upgrades to servers, along with identifying server errors
and markers.
. Free Trade Zone - contact and analyst.
. Accounting - Maintain and support Headquarters for
approvals and notifications to pay.
. Maintenance Support - Work closely for purchasing
support.
. Receptionist - Answer phones, greet visitors, schedule
meetings, stock necessary supplies needed for visitors
and office.
Remote Business Solutions-3111 Elora Lane, Fairfield, Ohio
45011
March 09 '- Apr. 12' Consultant/Owner - Purchasing - Logistics
. Retained as Consultant for cost reduction analysis with
global logistics.
> $2.5m annual negotiated savings, in global logistics, for
Bergstrom.
. Part of the startup team of new location for Bergstrom,
in San Antonio, Texas.
Valeo Climate Control
Aug. 97' - Jan. 09' MRO Buyer - Purchasing (Oct. 2005 to Jan.
2009) 3620 Symmes Road, Fairfield, Ohio 45015
. Onsite buyer for manufacturing plant and warehouse.
. Negotiated short term/long term contracts, contract to
drawing specifications, and negotiations of capital
investments.
. Over 1.5m savings within the first year.
Executive Administrative Assistant - Reported to Managing
Director of Valeo Climate Control - North America (May 2004
to Oct. 2005) 3620 Symmes Road, Fairfield, Ohio 45015
. Prepared and planned reports, chaotic calendars, etc.
. Entrusted with highly confidential information.
. Managed travel schedules, domestically and
internationally, for division and/or visitors, including
obtaining passport and visa's.
. Coordinated meetings, schedules, events for managing
director and staff.
. Prepared presentations, reports and daily informational
data.
. Traveled between sites of Texas, Ohio, and Detroit,
monthly.
. Tracked managing director's staff assignments progress,
insuring timely updates and completion.
. Ensured cohesive communication of staff.
. Oversaw the cost reduction efforts and coordination of
the Director of Engineering
. Support of Managing Director's management team of ten.
Sales Coordinator (August 2003 to May 2004) DFW Airport,
Texas
. Prepared/maintained item data masters updates, including
Master maintenance for MacPac and Future 3 software.
. Analyze data interchange (EDI transmissions). Received
and dispatched EDI transmissions.
. Provided customer service support for Inside sales,
received orders, input sales orders, expedited product,
as needed, communicated status with customer.
. Supported necessary activities to implement the 5 Core
Strategy (Involvement of Personnel, Productions Systems,
Supplier Integration, Constant Innovation, Total
Quality).
. Coordinate travel as needed for Valeo Team Members.
. Implemented Process Parts Change Requests to
specifications.
. Supported onsite IT computer needs.
Valeo Climate Control
Aug. 97' - Jun. 02' Executive Administrative Assistant - to
Managing Director of VCC/CEO & President of Zexel-Valeo -
1102 West North Carrier Parkway, Grand Prairie, Texas
. Entrusted with highly confidential information.
. Function as support to the Managing Director management
team of thirteen
and support for the Zexel-Valeo management team.
. Coordinate travel both domestically and internationally
for the division and/or visitors, including obtaining
passport and visas.
. Served as customer support contact.
. Prepared presentations, reconcile phone bills and travel
bills, record keeping of the management vacation, sick
time, etc.
. Ensured cohesive communication and project progress of
all staff members.
The Arlington Church, 801 Bardin Road, Arlington, Texas
Sept. 96' - Aug. 97' Bookkeeper/Acting Dean of Dominion Institute
Security Services, 4408 Willow Bend Drive, Arlington, Texas
Jan. 85' - May 96' Co-Owner/Administrative Assistant/Bookkeeper
T.L.R. Bookkeeping Services, 3805 Wrentham Drive, Arlington,
Texas
Mar. 88' - Jan. 89' Owner
ASSOCIATIONS/CERTIFICATIONS
Assorted Collection Seminars
Certification as an ISO-14000/QS-9000 Auditor
Women's Business League of Dallas
Intermediate Certification: Power Point, Excel, and Word.
EDUCATION & TRAINING
July 2001 & 2004 Valeo Five Core Training-(Involvement of Personnel,
Productions Systems, Supplier Integration, Constant
Innovation, Total Quality)- Intense study of all aspects of
business, with tools and strategy for success.
Valeo Purchasing-in depth study of purchasing tools and
strategy
January 1997 Bill Priest Institute
1901 Main Street, Dallas, Texas
In-depth training on Power Point, Excel, and Word.
1975-1978 Tarrant College
Fort Worth, Texas
Majored in Business Management, Finance and then Criminal
Justice.
COMPUTER KNOWLEDGE: Excel AS400 Future 3 Harvard
Graphics
Power Point Quicken MacPac
Word Perfect
Word Access Outlook
Works Lotus
REFERENCES: Available upon request
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