Customer Service Representative
Resume:
LaRea Usher
***** ******* *******, ** *****
********@*****.***
Objective
To obtain a career that offers me equal opportunity and growth that allows me to learn and communicate
with others during the employment, which will prepare me for future advancement throughout my career.
Education
2013-2015 Sullivan University, Louisville, KY
2010 - 2012 Wayne County Community, Detroit, MI
1999 - 2002 High School Diploma
Central High School; Detroit, MI
GPA: 3.0 Honors Curriculum
Work Experience
Jan 2011 – Aug 2013 Litigation Data Processor for Xerox; Dearborn, MI
Recently handled a Ford legal account. Scaned, processed, and produced
legal files. Headed multiple projects on and off site. Multi-tasked in
many different software programs. Completed jobs in time requested
and sending off to customers where needed. Data processing all
litigation documents.
Oct 2008 - Sept 2010 Office Service Representative for OCE' Business Services; Troy, MI
Site: Miller Canfield Paddock and Stone. Delivered and sorted all
incoming mail. Maintained and setup all conference rooms. Work
with lawyers to file motions with courts. Set appointments with clients for
lawyers. Processed all certified and FedEx mail going out. Opened and closed
office for manager.
March 2008 - Aug 2008 Online Customer Service Representative for Horizon Call Center; MI
Answer inbound sales calls from customers purchasing a variety of "As Seen
On TV" products. Answering general product information questions,
processing sales orders including credit card payment information, shipping
address, etc.
Oct 2006 - Feb 2008 Copy Machine Attendant for Select Staffing Employment Agency; MI
Processed orders for corporate clients. Copy and collate documents for law
firms, medical institutions and insurance companies. Successfully complete and
meet order deadlines as requested by clients. Coordinate deliveries of projects
with shipping department to meet client's needs.
Additional Skills
Word Processing Certificate: IBM Personal Computers; Mac OS X
Workstation; Microsoft Word; Excel; Access; PowerPoint;
Windows operating systemTyping: 65 wpm
Community Service
Nov 2007- June 2008 Teen Mentor; Warren Academy; Detroit, MI
Aug 2003- Jan 2010 Youth Advisor; New Friendly Missionary Baptist Church; Detroit, MI
Aug 2003- Jan 2010 Youth Advisor; New Friendly Missionary Baptist Church; Detroit, MI
Jan 2010- June 2011 Tutoring ( all subjects); Southfield Academy; Southfield, MI
Oct 2011- Jan 2013 Volunteer in classrooms at Winans Academy; Detroit, MI
References: References Available on Request
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