Customer Service Data Entry
Resume:
TRACY N. AGUI LAR
CHINO, CALIFORNIA, 91710
***************@*******.***
PROFESSIONAL EXPERIENCE
BIG DOG CONSTRUCTION COMPANY ~ CHINO, CA OfficeMgr/Admin/Customer Service ~Jan. 2002 - Present
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of
products or status of orders.
• Assess customer needs to ensure a positive customer experience.
• Maintain quick customer resolution; commended by supervisor for the ability to resolve problems on the first call and to be
resolved with excellent customer satisfaction
• Analyse and monitor internal processes
• Implement and maintain office policies and procedures
• Record keeping
• Ensure filing systems are maintained and current
• Maintain a safe and secure working environment
• Co-ordinate schedules, appointments and booking
• Prepare reports and schedules
• Receive, record invoices, input orders
• Deposit cash and ACH payments
• Accounts receivables/Payables
• Payroll
• Purchasing
• Filing, faxing, copying
• Heavy alpha- numeric data entry and many other various duties and responsibilities essential in an office environment
OLYMPIC STAFFING SERVICES – RIVERSIDE, CA Loan Underwriter/Gen Office ~Dec. 1998 –June 2007
(Worked with Olympic while working along-side Big Dog Construction when work slowed)
A variety of different assignments depending on the job assignment including:
• All general and basic office duties performed based on assignment requirements
• Loan Underwriter: Duties included:
• Act as a liaison between borrower, loan originator and lender/escrow depts
• Provide customer with timely and periodic status updates of their loan application
• Return all inquiry calls within one business day
• Customer Intake and Data Entry
• Collect required documentation from applicants and follow up on missing items
• Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports
• Order and evaluate credit, and title reports
• Assure that all customer files are complete and in compliance with regulatory agencies and internal policies
• Ensure customer privacy, security of files and appropriate staff access
• Prepare commitment letters, denial letter(s) and cancel files when necessary
• Process the documents received for each file, verifying the accuracy and completeness of each document
• Prepare fund request documents for wiring funds to closing
• Many other office assignments were completed and all office duties assigned to were completed with efficiency
• Accounts receivables/payables
• Customer Service Account Management
• Filing, faxing, copying, postage machine
• Order input
• Record keeping and maintaining filing system
• PBX switchboard
• Reception
• Heavy alpha-numeric data entry
• Purchasing
• Typist
• Receive, record and balance in-bound and out-bound company inventory and order ratios
• Provide excellent customer service
• Payroll
SUPER DUPER VIDEO ~ CHINO, CA Cashier/Customer Service Rep ~ Oct.1996 – Nov. 1998
• Greet customers
• Assists customers in locating specific items and provide excellent customer service to all of customers needs
• Assess and satisfactorily resolve any customer complaints and or issues
• Balances cash drawer and receipts
• Trains new cashiers.
• Keeps register area neat and stocked with necessary supplies
• Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner
• Answer telephones and provide information
• Compute charges for merchandise or services and receive payments
• Recommend and provide advice on a wide variety of company merchandise
• Reserve items for requested times and keep records of items rented.
• Prepare rental forms, obtaining customer signature and required information, such as required licenses and addresses and
sensitive financial information
• Receive, examine, and tag articles to be returned, or repaired for damages
• Advise customers on use and care of merchandise
EDUCATION
EVEREST COLLEGE ~ ONTARIO, CALIFORNIA
• Journalism / Criminal Justice
• 3.6 G.P.A.
• Was highly recommended by English/Language arts instructor for advanced journalism opportunity at the Los Angeles Times
ADDITIONAL INFO
VOLUNTEER OFFICE ADMINISTRATION/DONATION COLLECTION/ CHARITABLE CONTRIBUTIONS WORK ~ AMERICAN
RED CROSS~ SAN BERNARDINO, CALIFORNIA
Additional Skills
• I have 10 + years of office, customer service and customer supportive experience working in physically and
verbally interactive environment providing acceptional client/customer satisfaction
• I have excellent communicative and strong customer needs assessment skills
• I independently exercise outstanding judgement, decision making and problem solving abilities
• Personally and independently have earned many inter-company awards for providing and maintaining an
outstanding and ongoing client satisfaction record
• I have an outstanding record of working very diligently and well with others of all different personality types
in any environment
• I absolutely love to be around people. I am able to easily adapt to any situation and work environment
• I work very well with others in a team
• I constantly strive in providing excellent service. I am always working to provide the highest degree of
customer/client satisfaction and make a lasting and memorable impression on the customer and company image
Contact this candidate