Customer Service Training,A+,Net+,Sec+ certified, Completed CCNA class

**** ******* ** *****: 401-***-****

Apex, NC ****2 Email: *******@*****.***

Ryan Mahoney

Objective To obtain a position that will allow me to further develop as an IT

professional and utilize my excellent communication and interpersonal

skills.

Work April 2014 - Present PC MedEvac Cary, NC

Experience Shop Supervisor October 2014 - Present

Responsible for prioritizing and supervising work assignments for shop

technicians. Currently two part-time interns.

Provide technical expertise and guidance to interns to ensure customer

issue are resolved to their satisfaction.

Provide excellent customers service and be customer focused at all times

Perform all of the technical responsibilities listed below.

Help Desk/Client Resource IT Technician April 2014 - October 2014

Provide IT solutions to PC MedEvac clients with up to 50 employees.

This involves PC rebuilds, PC hardware and software deployment, virus

cleanup, PC tune-ups/optimization, updates and patches, network

troubleshooting, as well as fixing other routine PC issues.

Provide IT, and PC repair solutions to PC MedEvac individual clients.

This includes: PC rebuilds, PC hardware and software deployment, virus

cleanup, PC tune-ups/optimization, updates and patches, as well as other

routine PC issues.

Solve customer PC issues via telephone and remote access while providing

excellent customer service.

Set up and trouble shoot home networks for PC MedEvac clients.

Jan. 2006 - Aug. 2013 United States Postal Service North

Dartmouth, MA

Letter Carrier

Responsible for preparing the work routes for fellow carriers each day

as well as my own route. Explained the routes to each carrier and

addressed any questions or concerns.

Worked independently to complete my own daily route in a time-efficient

and accurate manner to meet a daily deadline.

Worked in a team environment by regularly helping fellow letter carriers

finish their daily routes after completing routes assigned to me.

Provided customer service by knowledgably addressing any questions or

concerns asked by a customer.

Participated in training new employees and helping with their routes.

June 2000 - May 2005 Gabriel's ExxonMobil Seekonk, MA and

Rehoboth, MA

Keyholder

Opened the store which included: completing paperwork, balancing the

cash register and completing deposits.

Trained all new employees on the cash register, customer service

expectations, and various other roles in the store.

Responsible for ordering all shipments of products for the store.

Created and maintained merchandising displays upon shipment arrivals.

Provided excellent customer service by assisting customers daily with

their purchases and mediating between customers and the auto mechanics

at the adjoining shop.

Technical CompTIA A+ Certified

Skills CompTIA Network+ Certified

CompTIA Security+ Certified

Currently working towards Cisco CCNA Certification

Proficient in Microsoft Office Suite

Education

NC State University Technology Training Solutions IT Program 2014-2015

Raleigh, NC

Completed various IT training courses in A+, Network+, Security+,

Microsoft 7, and Cisco routing and switching.

University of Massachusetts at Dartmouth 2004-2005 North Dartmouth,

MA

Completed one year of general education courses.

Workplace

Life ? Excellent written and verbal communication skills ? Ethical,

Skills responsible and hardworking

? Work well within a team environment ?

Social and culturally sensitive

? Ability to learn different technologies

? Flexible, productive and accountable

References

Available on Request

Contact this candidate