Customer Service/Receptionist
Resume:
Angela Lawrence
Alexandria, VA 22309
********.********@*****.***
• 10+ years of customer service experience in retail and corporate environments
• Strong time management skills – thrives in fast-paced environments requiring sound judgment
• Excellent communication skills – demonstrates professionalism and service-orientation while
interacting with customers, colleagues and supervisors
• Multiline phones, POS systems and Microsoft Office (Word, Excel, Power Point and Outlook)
• Accommodating and flexible - able to work nights, weekends and holidays
Hospitality Training and Education
American Hotel & Lodging Association Washington, DC 03/2015
START Certificate - 175 hours of classroom/hands-on instruction covering all aspects of hotel operations
• Exceeding Guest's Quality and Value Expectations - Professionalism on the Job – Teamwork - Job
Safety - Rooms Division - Reservation Processes - PBX Operator Functions
Goodwill of Greater Washington Arlington, VA 03/2015
Goodwill “GOLD” Hospitality Certificate
George Mason University Fairfax, VA 07/2014
Career Skills Technology and Administrative Support Certificate
Employment History
Allied Barton Security Service New York, NY 12/2009 - 01/2013
Security Officer (Front Desk)
• Welcomed on-site visitors and answered incoming calls; determined nature of business and
announced or forwarded visitors to appropriate personnel. Verified IDs and created badges.
• Contacted maintenance for repairs, malfunctioning HVAC systems and potential hazards.
• Observed and reported incidents or suspicious activities to site manager. Reviewed security
control log/summary before starting shift. Prepared written and electronic daily logs or reports.
Department of Parks and Recreations New York, NY 08/2009 - 12/2009
Security Guard (Seasonal position)
• Greeted guests and employees in a cheerful and welcoming manner. Responded to inquiries and
provided information regarding facility amenities and local attractions. Processed access passes.
• Registered vehicles and visitors, collected fees and entered information into database.
Duane Reade by Walgreens New York, NY 04/2006 - 08/2008
Shift Supervisor
• Established and maintained a hospitable, harassment-free work environment while managing
and tracking financial performance, cash control, inventory, safety and service.
• Prioritized, planned and delegated assignments. Led by example while responding to customer
questions, problems and complaints. Trained/coached staff to ensure performance excellence.
• Promoted from Cashier to Shift Manager after 8 months based on leadership qualities.
Progressive Home Health Services New York, NY 05/2000 - 09/2006
Home Health Aide
• Established warm, professional relationships while assisting clients with personal care, medical
monitoring, home management, grooming and appointments. Recorded and reported changes.
• Adhered to agency policies and procedures and HIPAA requirements.
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