Customer Service Technical Support
Resume:
RODOLFO BRAVO
Calgary, Alberta
T3M 0C2
Telephone: 587-***-**** / Email: aco3e5@r.postjobfree.com
EXPERTISE INCLUDES:
Radio Two-way digital and analog • Design, planning, development and
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terminals, Dispatches and trunked construction of telecommunications IP
systems. (VHF, UHF, 800 MHz, networks.
MPT1327, APCO16, APCO P25 & • System integration applications
DMR). Brands: Tait, Motorola, Icom, telecommunications.
Kenwood, Nokia, among others.
TCP/IP and VSAT Satellite systems. • Service delivery and Project
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Management.
Call Center, PBX, Voice Recorder, • Customer service processes.
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CCTV and Satellite TV, CATV Systems
Voice, Video and data • Servers, Windows, Active Directory,
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telecommunications technologies. HTML, WAP, JAVA, APP, UML, and
among others.
Microwave systems, AVL / GPS, MDT, • UPS, Video Conference, SCADA,
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WiMAX, Wi-Fi, Bluetooth, ATM, POS. PAGA, AMR.
WORK EXPERIENCE
Kentz Canada TSS, Ltd., Fort McMurray, AB, Canada Sep/2014 – Today.
(Assigned to Kearl Oil Sands, Imperial Oil / ISCT Telecom)
Telecommunications Technician
Key Responsibilities:
• Specific to Radio Technician, troubleshoots, maintains and repairs trunked radio systems
(MotoTrbo & Astro APCO P25), microwave radio systems and wireless interfaces.
• Specific to Radio Technician, performs periodic frequency sweeps to identify potential
problems and/or radio interference.
• Develops and maintains asset log, including asset allocation, programming and updates.
• Develops and implements periodic maintenance procedures.
• Liaises with system owners group to ensure equipment is operating within the license terms
and identify potential for expansion.
• Installs, moves, and modifies telecommunications and related equipment according to job
order specifications, standards, and procedures.
• Diagnoses equipment malfunctions. Repairs voice and data equipment.
• Establishes time and cost estimates. Maintains accurate records of staff hours and materials
used.
• Reports and monitors service order changes.
• Maintains and repairs telecommunications systems and equipment according to manufacturer
recommendations and specifications.
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Knew sales group, Inc., Calgary, AB, Canada Jan/2014 – Aug/2014.
(Assigned to Primus Telecom / www.primus.ca)
Telecom Sale Representative
Key Responsibilities:
Attended customer needs, proposed adaptations or development of existing products.
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Managed contracts with costumers.
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Designed and implement the monthly business plan.
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ATEL TRADING, C.A., Maracaibo, Venezuela Jan/2010 – Oct/2013.
(Telecommunication Company /www.atel.com.ve)
Operation Manager
Key Responsibilities:
Attended customer needs, proposed adaptations or development of existing products.
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Adapted the specifications, plans and approach to different interests and expectations of those
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involved in projects.
Managed contracts with service providers.
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Maintained current and accurate inventory of telecommunications hardware, software and
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resources.
Made measurements of the effectiveness of the service.
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Monitored and maintained telecommunication systems to ensure maximum access for all users.
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Developed plans for maintenance and continuous improvement of technological processes of the
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company.
Supervised satellite communications department.
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Supervised the activities of the IT Communication Technologist in Chad .
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Managed the budget in order to get the best cost-benefit ratio.
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ATEL TRADING, C.A., Maracaibo, Venezuela Sep/1996 – Dec/2009
(Telecommunication Company /www.atel.com.ve)
Operation Engineer
Key Responsibilities:
Established the cost structure of the new services to be offered.
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Solution provider of Key accounts Like Chevron, Shell, BP, Halliburton, SLB, PDVSA, Etc.
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Supervised the technical support department.
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Made a RF propagation prediction and radio coverage analysis.
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Coordinated and supervised of project implementation of software application development.
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Supervised the delivery to customers of telecommunications services provided.
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Coordinated and supervised the field work assignment.
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Tested, made preventive maintenance, repaired and made technical support of Two way radios
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(MPT, ASTRO P25, MotoTrbo, Privacy Plus SmartZone & SmartNet), Pager, Microwave, among
others Telecom equipment.
Coordinated departments of: development, technical support and projects.
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Troubleshoot IP network and telecommunications issues.
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Maintained log and/or list of required equipment repairs and maintenance.
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Connect/set up VHF, 800 MHz and UHF radio equipment as well as perform path studies as
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related to microwave links.
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MARAVEN, S.A (Now PDVSA, S.A.), Maracaibo, Venezuela Dec/1995 – Aug/1996.
(Petroleum Company / www.pdvsa.com)
IT Analyst
Key Responsibilities:
Technical support to users.
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designed and developed software applications
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Managed SQL database.
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EDUCATION
University Rafael Belloso Chacín, Maracaibo, Venezuela Sep/1991 – Oct/1996.
Degree in Computer Engineer. GPA 3.0 / 4.0
University Rafael Belloso Chacín, Maracaibo, Venezuela. Mar/2001 – Sep/2004.
Master in Business Administration (MBA). GPA 3.8 / 4.0
ITIL 2011 Foundation (Certificate Number: 023*****-**-QFTT) May/2014.
University Mount Royal, Calgary, AB, Canada. May/2014 – Jun/2014.
PMP Exam preparation Workshop. (PMI Member # 3066068).
Alberta Construction Safety Association, Construction Safety Aug/2014.
Training System, CSTS-09 and WHMIS. (Register # 11605696).
Calgary, AB, Canada.
TRAINING/WORKSHOP
Speaker at:
I - III Digital Trunked Radio Seminar, Margarita, Venezuela. 2010-12.
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I -IV Technology update Seminar Telecommunications, Maracaibo, Vzla. 2006-12.
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TAIT Dealers World Conference, Christchurch, New Zealand, 2006.
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Assistance:
• Imperial Oil Resources, Work Management Permit Holder Training Program. Kearl Oil Sands,
Fort McMurray, AB, Canada. Sep/2014.
TAIT Dealers Conference America, Houston, TX, USA, 2012.
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Course of Technology and Telecommunications, CONATEL, Maracaibo, Vzla, 2012.
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TAITNET APCO P25 Network Architecture Training (Trunked), TAIT, Christchurch,
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New Zealand, 2011.
Design of indicator for management control, FORMAR, Maracaibo, Venezuela, 2010.
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Managerial Leadership, CIFG, Maracaibo, Venezuela, 2009.
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Safe working conditions in height, ASCORP, Maracaibo, Venezuela, 2009.
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Intelligent Leadership, SOLUCIONES INTELIGENTE, Maracaibo, Venezuela, 2008.
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TAITNET Trunked System Operations & Maintenance, TAIT, Christchurch, New Zealand, 2007.
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Technical training TAITNET MPT1327, TB8100, TB7100, TM8200, ORCA 5040
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& APCO P25, TAIT, Christchurch, New Zealand, 2007.
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TAIT Dealers Conference America, Santo Domingo, Dominican Rep., 2004.
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TAIT Dealers Conference America, Cancun, Mexico, 2003
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Synergy and teamwork, ATEL, Maracaibo, Venezuela, 2003.
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Telecommunications América Conference (TELECOM LATINA), Miami, USA, 2003.
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Certifications Course Communication Systems Fiber Optic, Maracaibo, Venezuela, 2002.
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FUNTIONAL SKILLS
Customer Services oriented
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Speaking, reading and writing
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Spanish.
Manage resources.
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Thought Leadership.
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Decision making.
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Manage teams.
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Strong analytical skills.
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Strong business awareness and
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interest. Able to effectively work within virtual teams and
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within a diverse and international work environment.
Business Coaching.
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PERSONAL ATTRIBUTES
Team player.
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Innovator.
• Dynamic.
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Puntual
• Self-directed.
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Outgoing.
• Professional at all times.
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Intellectual curiosity.
• Ambitious and a quick learn.
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ACCOMPLISHMENTS
Successfully directing a major project to migrate a complete platform of Radios Trunking System
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of Enelven (Utility company) in the state of Zulia in Venezuela with a budget of more than $ 7
million over the years 2006-2010.(http://www.taitradio.com/news-and-media/news/2010-news/2010/procedatos-expands-taitnet-
mpt1327-system)
Increase 60% the profits of the company during the period 2010-2012. (www.atel.com.ve)
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Successfully manage the development and implementation of 5 new services to be offered by
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the company during the years 2009-2012. (www.atel.com.ve)
Successfully directing a project to migrate a complete platform of Radios System (16 Voice
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Channels/ +500 terminals) from Conventional to MotoTrbo Trunking at Kearl Oil Sands (Imperial
Oil Company) in Sep-Dec 2014.
- References Available Upon Request -
Contact this candidate