Manager Project
Resume:
LeeAnn Tam
*********@*****.*** LinkedIn.com/in/LeeAnnTam
PROFESSIONAL SUMMARY
Accomplished Program Manager with extensive experience in various programs, portfolio and solution
management positions. Ability to methodically run concurrent projects and programs, while exercising good
judgment in fast-paced environments. A proven track record of completing mission-critical programs on schedule
and within budget. Strong business experience with emphasis on process design, analytic, problem solving and
operations.
AREAS OF EXPERTISE
Ability to coordinate with Product Managers, Engineering, QA and Support to deliver one message
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Experience in working with internal and external partners to implement the business process
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Financial and business acumen – ability to drive costs down and efficiencies higher
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Strong meta-data analytical reporting skills and experienced in business process design
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Ability to compile a repository of training documents and be the POC for training delivery
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Extensive experience in SOX compliance for audit and implementation
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Applications and tools technical support
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Subject Matter Expert for Oracle EBS(Project/OTL/OM), ERP, SAP CRM, PSA, SFDC and Pulse
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Advanced in Microsoft Office Suite(Access, Excel, PowerPoint, MS Project, SharePoint, etc)
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PROFESSIONAL EXPERIENCE
Sales Operations Program Manager 2011 – 2014
NetApp, Inc. Sunnyvale, CA
• Created and implemented a solution to obtain third party vendor software licensing required to support
NetApp's Professional Service team in their efforts to migrate data to NetApp solutions. This resulted in
NetApp having instant access to license keys instead of standard wait time of 48 hours.
• Built meta-data structures and content to help make the data reporting effective.
• Supported Oracle SOX compliance reports to ensure the records were aligned and to pass the audit.
• Managed SOW process, procurement planning and change order procedures to drive expanding
revenues.
• Implemented the global cross-functional procurement process improvement for reducing cycle time and
increasing both internal and customer satisfaction.
• Instituted SharePoint as a content management system to use as a single source of truth for the
management of collateral such as time and material billable, resource dispatching and cross functional
collaboration.
• Identified a cross-functional need to deliver a unified content management solution using SharePoint
maintain it for more than over 500 clients of data sharing across Americas team to increase field
efficiency.
• Provided technical support of new tool releases from integration, user acceptance testing through go-
live, enhancement and beyond.
• Led efforts for multiple Professional Services applications and tools supporting 500+ users. Documented
issue and provided solutions to users.
• Provided Oracle and Pulse training to users to ensure the continued efficient use of the applications.
• Managed mobility program for 300 users and negotiated with providers to reduce costs by 15% annually.
• Managed Professional Services travel and expenses for America region reducing project costs by 20%.
• Developed and managed the end to end process for the Americas Professional Services Operations
team. Highlights included automation of Oracle Projects, Oracle time and labor, iExpense, OM, Oracle
HR, and reporting to ensure billable resource time and project cost are fully captured.
• Managed the ServiceNow tickets, troubleshooting and provided solutions for 15+ tickets daily.
• Provided and analyzed Enterprise Business Intelligence (eBi) and oracle reports to the entire Americas
Professional Services team.
• Facilitated stakeholder meetings and analyzed business practices to identify opportunities for
improvements.
*********@*****.*** LinkedIn.com/in/LeeAnnTam
Professional Services Project Manager 2008 – 2011
NetApp, Inc. Sunnyvale, CA
• Led efforts to analyze finance reports and publish progress report to reduce the project costs and meet
deadlines.
• Provided Escalation Management support to Professional Services for the resolution of functionality and
performance related application issues.
• Took ownership of critical issues and helped drive the issues toward resolution.
• Assisted in management of cross-functional strategic planning and business processes.
• Managed purchase requisitions for Professional Service projects, resources and partners to ensure
project completion remained on schedule.
• Acted as Subject Matter Expert to provide technical support for Oracle E-business suite.
Hardware Sustaining Project Coordinator 2007 – 2008
Volt Technologies @ NetApp, Inc. Sunnyvale, CA
• Managed disk drive recall that impacted 150+ companies.
• Collected, analyzed and reported key metrics related to the drive recall.
• Tracked and reported defects reported by impacted customers during the recall process.
Assistant Operations Manager 2005 – 2007
Infortrend Corporation San Jose, CA
• Led for annual audit and established audit program, improving cycle count accuracy from 50% to 90%.
• Implement a daily backorder fill program, helping improved on time delivery from 50% to 95%.
• Created and implemented new processes and procedures to meet the on time delivery.
• Managed inventory lifecycle and reconciled products to ensure they were aligned with database records.
• Provided order management and inventory control with oversea manufacturers.
• Comprehensive knowledge of data storage hardware platform and components.
• Provided technical and hands on support to RAID storage arrays.
• Assisted Operations Manager in evaluating new product readiness.
• Published new product release on internal website for information collaboration.
• Performed monthly and yearly forecast and revenue analysis.
• Provided multi-tier support to internal resources, enterprise level customers and install base.
• Led effort for the RMA department to ensure customer satisfaction.
QA / Test Engineer 2004 – 2005
Job Depot Staffing, Inc. Milpitas, CA
Contract Position at Quanta Computer, Inc. Fremont, CA
• Developed new product manufacturing specifications and test procedures.
• Tested at the component level to ensure compliance with published specifications.
• Ensured accurate release testing of applications.
• Provided final quality assurance sign-off for consumer solution.
• Proactively assigned resources to meet workflow needs.
EDUCATION
Master of Science in Computer Engineering - San José State University San José, CA
Bachelor of Science in Computer Science - San José State University San José, CA
Minor in Mathematics - San José State University San José, CA
PMP Certified –- (In progress, expecting in Spring 2015)
SPECIAL LANGUAGE SKILLS
Special Language Skills: Fluent in English, Mandarin and Cantonese
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