Customer Service Accounts Payable

ASHA CHARLES

*************@*****.*** •281-***-****

PROFILE

Senior Professional leveraging over 15 years of wide-ranging experience in Finance, Customer Service and Operations

in high-technology environments. Excellent interpersonal and communication skills developed through dealing with a

diversity of professionals, clients and staff. Highly motivated leader driven to achieve business objectives.

Highlights of Expertise:

Accounts Payable Account Reconciliation

Commissions Compensation Reporting, Metrics & Performance

Measurements

Finance

Key Account Management

Training & Leadership

PROFESSIONAL EXPERIENCE

June 2013 Present

Primaris Management

Accounts Payable Supervisor

Coach, motivate, direct and evaluate all direct reports through regular formal and informal

discussions,

including annual evaluations, and goal setting sessions, to enhance employee job satisfaction

and maximize

productivity

Assist the Corporate Treasury Analyst with daily banking downloads, wire set-up, debt

compliance reporting and other Treasury administration

Delegate daily activities for a team of direct reports

Cut and review cheques and match to invoices for mailing to vendors

Review and finalize all Payables documents that have been entered into MRI by the A/P

Coordinator and A/P

Clerks

Set-up of all new vendors in MRI (ERP software) and maintain the Vendor Log

Review corporate expense reports

Ensure that all Pre-Authorized Payments (PAPs) and wire transactions are cleared manually

in MRI

Ensure A/P policies and procedures are adhered to and take a lead role in the

development/enhancement of

policies and procedures to ensure high quality output

Foster and maintain a positive work environment and open communication with property and

head office

employees

Resolve escalated and/or high-level queries and requests from vendors, employees, senior

management, etc.

ASHA CHARLES Page2

*************@*****.*** • 281-***-****

In a timely and professional manner

Assist auditors with required reports/questions

Prepare all regular communications to sites and head office as required regarding changes to

A/P policies and

General accounting environment (e.g. tax changes, etc.)

General MRI system maintenance related to A/P (e.g. review for common errors, tracking

processing turnover

Lead monthly A/P close

Lead regular benchmarking of A/P group service deliverables and provide and implement

related process

improvements

Ensure continuous communication with Corporate Treasury Analyst on all aspects of the A/P

department

Actively recruit and train new members as required

Ad-hoc requests and inquiries including requests related to audits

March 2012-June 2013

Mobilicity, Vaughan On

Accounting Supervisor, Commissions Settlement

Responsibilities

Process Dealer and Internal Compensation

Prepare Weekly/Monthly Commissions Dashboard for C Level Execs and Market Managers

Attend Weekly meetings to discuss Commission systems issues and limitations

Investigate Dealer Commission Inquiries and provide a timely response

Direct involvement with Sales/Marketing team to ensure any new promotions can be

accommodated with the

Commission Structure

Analysis of Monthly Commission payouts, Monthly Variance Reports

Direct involvement with month end processes such as reconciliation of Commissions

accounts and booking

Accruals

Create Process Documents

Cross train team members

Hold presentations about dealer compensation at various Dealer Conferences

Various Ad hoc reports, ongoing analysis of Scorecard Commission systems

ASHA CHARLES

*************@*****.*** •281-***-****

JUST ENERGY, Mississauga On May 2008- March 2012

One of Canada’s leading energy retailer that focuses on renewal energy solutions that are cost

effective.

Commissions /Accounts Payable Coordinator

Responsibilities

Create and review commission reports on a weekly basis

Identify potential errors with Sales Agents pay

Direct involvement with Sales/Marketing team to ensure all commission deadlines are met

with timeliness and accuracy

Create commission cheques and enter manual deductions

Investigate and resolve all commission related inquiries from Sales/Marketing

Coordinating with Commission Supervisor to ensure all commission processes are completed

by weekly deadline

Inputting of Sales Agents transactions and updating changes into the Commission databases

Weekly commission analysis of payouts

Back up to Supervisor to ensure weekly/monthly deadlines are met.

Direct Involvement with month end processes such as Reconciliation of Commission

accounts and Accruals

Review and process invoices and purchase orders for accuracy, coding and proper

authorization

Match, code and input invoices in Great Plains-Daily

Respond to Vendor inquiries as well as maintain and update A/P master file

Review and process employee expense report

Process customer rebates and customer conversion request on a weekly basis

Process cheque runs weekly and mailing of cheques to vendors/customers

Process monthly corporate credit card and inter-company transactions

Various ad hoc reports on processes for a more efficient A/P department

Accomplishments

Revised Commissions processes that were manual and time consuming to improve

efficiency- Collaborated with Business Analysts to determine requirements for automating

the Branded Clothing and Regional Advances deductions process.

Instrumental in devising and implementing an automated Accounts Payable system

Researched, analyzed and evaluated Vendors through the Request for Proposal (RFP) process

for the purchase of Accounts Payable Software

JUST ENERGY, Mississauga Oct 2006-May 2008

ASHA CHARLES Page4

*************@*****.*** • 281-***-****

One of Canada’s leading energy retailer that focuses on renewal energy solutions that are cost

effective.

Operations Specialist

Maintained and analyzed contractual information and obligations.

Managed communications between LDC and Energy Savings at the appropriate level.

Maintained and updated monthly gas flow files and inventory spreadsheets as changes occur.

Reconciled monthly utility remittance statements and investigated discrepancies.

Monitored and analyzed monthly utility gas contract’s inventory and financial positions.

Tracked and followed up with the LDC monthly utility contract accruals.

Verified all utility contracts for accuracy and submitted for execution and return to utility.

Documented and maintained all internal process procedures (Bill 198)

Maintained and developed positive relations with internal and external contacts.

Maintained Gas Management reporting schedule to ensure deadlines were met.

Updated and ensured accuracy of various files on a monthly basis (i.e. fuel ratio’s,

WACOG/broker prices, pricing indices, exchange rates, heat values)

Worked with Business Analysts and IT in implementing business processes and systems to

improve

functionalities of the GMS (Gas Management System) application.

Performed UAT (User Acceptance Testing) of functionalities in GMS.

Planned and recommended to Manager of Canada Gas Supply any balancing actions as

necessary to

manage gas supply.

DCS/ACT Settlement, Reconciliation Officer, Toronto, ON July 00-Oct 06

Performed X-Clearing trade comparisons

Balanced and reconciled ACT/ACCESS trades

Reviewed CDS/NSCC Settlement and Clearing reports

Investigated and resolve any discrepancies on settlement reports

Communicated problem details to US traders

Identified potential problems that impacted settlements and organize the required course

of action with other settlement employees

Processed line-off entries and Input Edit journal entries for settlement and reconciliation

purposes

Completed various functional requirements within the system deadlines and cut-offs

Provided timely and effective internal and external client service

EDUCATION

Bachelor of Sociology, April 2000,York University, Toronto,Ontario

TECHNICAL PROFICIENCIES

Accounting Great Plains Dynamics, SAP, ACCPAC, Information System Management (ISM)

ASHA CHARLES

*************@*****.*** •281-***-****

Software: Scorecard Systems, SQL, Cognos, Deposit Clearing Service (DCS)

Platforms: Windows NT/XP/2000/2003 Server/Vista/7, UNIX

Tools: MS Office (Excel, Project, PowerPoint and Word)

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