Customer Service Manager

Dear Hiring Manager,

Thank you so much for taking the time to review my application. I am looking forward to an opportunity to work with WorkSource. I

am looking forward to work with clients and partner and the business community. I have spent over eight years functioning as a

recruiter for Robert Half Technology, Central States Manufacturing, Inc., Wal-Mart, ISD and TNG Search.

I have had a wide variety of experience, including ten years in Transportation and Logistics as well as several years in

Human Resources and Recruiting. I have a huge background working in Customer Service, Transportation, Logistics,

Sales, and, of course, working with our clients and customers.

You will find that I am a team player and have excellent communication and organizational skills. I will be a great asset to

your organization. Thank you for your time and consideration. I look forward to speaking with you.

Sincerely,

LaTresa Shaver, PHR

Home: 479-***-****

Cell: 479-***-****

Email: ******@*****.***

LaTresa A. Shaver, PHR

3987 Saulsbury Street, Springdale, AR 72762

Home: 479-***-**** Cell: 479-***-****

******@*****.***

Business Experience

Skills:

Ability to relate and influence all areas of the organization.

Utilized and sourced candidates in order to locate working and passive candidate generation and development.

Responsible for Sourcing and Recruiting.

Partnered with hiring managers to develop strategic relationships with clients.

Provided direct sourcing of external talent.

Senior Contract Recruiter TNG Search, Rogers, AR, May 2013 to Present

Source & Recruit qualified candidates for the Wal-Mart Vendor Community throughout the United States on an as needed

basis.

Sr. Management Recruiter- ISD Wal-Mart, Bentonville, Arkansas, April 2011 to May 2013

Managed the following organizations: Store Operations and QA, Custom Planning & Analysis, Security and Compliance:

E-Commerce, IT Compliance, Information Security, Security Operations & Service Delivery, Information Assurance and

Source & Recruit Military Veterans.

Responsible for utilizing creative sourcing methods to identify top-performing candidates for open positions.

Forecast current and future recruitment needs and develop cost effective strategies that tie into business objectives.

Established and maintained partnerships with key leaders and Hiring Managers in order to forecast current and future

recruitment needs and to develop cost effective recruiting strategies that tie into business objectives.

Managed full-cycle recruiting and the selection process for business critical management positions.

Utilized strong written and verbal communication skills to effectively and efficiently communicate with all levels of the

organization.

Responsible for end to end recruiting process including providing direct sourcing of external talent.

Acted as an advisor to hiring community with respect to hiring programs, policies, guidelines and practices.

Provided a compelling candidate and customer experience and had the ability to relate and influence all areas of the

organization.

Participated in sourcing, cold calling, creative sourcing, networking and passive candidate generation and

development.

Corporate Recruiter Central States Mfg. Inc., Lowell, Arkansas, October 2007 to August 2010

Sole recruiter for corporate office and for plants in AR, IN, AL, NC and TX. Partnered with hiring managers to determine

hiring forecasts and strategies. Developed strategic relationships with key external contacts, refined recruiting processes,

created and maintained recruiting metrics, reports and databases.

Developed HR processes, policies and procedures.

Represented company during career fairs and by assisting candidates in resume creation and interview

demonstration.

Developed end of month metrics and reporting documents.

Built relationships through networking. Member of SHRM, NOARK (local SHRM chapter), as well as other networking

and recruiting groups.

Negotiated rates with staffing agencies at all of our locations, and selected the top three agencies for each

plant/office. Saved the company approximately $32K per year.

Ninety Eight percent success rate in hires.

Educational Background

John Brown University, Siloam Springs, AR

Bachelor of Science, Business Administration - Organizational Management: 1997

Activities:

Non-Profit:

Volunteered at the Children’s Shelter. Purchased luggage for the children. They were so excited! We purchased

toys, books, clothing, etc., for the Christmas holidays.

Made and sold cookies and brownies at Walmart – 100 percent was provided to the Children’s Network.

Donated seven huge trash bags of clothing for women who were looking for work and needed professional

clothes.

Provided money for our church that allowed the children to go to a baseball game once a month.

See below:

March 12, 2015

TO WHOM IT MAY CONCERN:

RE: Letter of Reference for LaTresa Shaver

I am happy to provide this letter of recommendation for LaTresa Shaver, my former colleague at J.B. Hunt Logistics Inc.

and Transplace. I have known LaTresa for over 20 years, working with her for 14 of those years, and so believe that I am

qualified to offer both a character and professional reference for her. The working relationship between LaTresa and I has

covered the full spectrum from co-workers tactically servicing logistics account needs, to manager and employee

implementing business and technical solutions for a wide spectrum of customers.

LaTresa and I first worked together at J.B. Hunt Logistics (JBHL) in the early 90’s. At that time, LaTresa was a key

account representative for the Libbey Owens Ford account, responsible for securing capacity and ensuring on-time

performance within a JIT automotive supply chain. In a constantly changing and high-pressure environment, LaTresa

maintained a calm and balanced control of the customer relationship and absolutely contributed to long-term business

awarded through an annual bidding process. When a dedicated “start-up” project team was formed in the mid-90’s,

LaTresa was selected to join as an implementation manager, contributing her considerable work experience and practical

knowledge of transportation management systems (TMS).

JBHL and the logistics business units of five competitors were aggregated to form Transplace in 2000. An immediate

corporate charter for this newly formed entity was the creation of a proprietary, best-in-class, web-based TMS. LaTresa

was again recognized for her operational competencies and recruited to manage the user acceptance testing team.

LaTresa worked closely with software engineers, other technical managers, and business owners to draft meaningful test

cases that adequately assessed functional requirements. As the Senior Vice President responsible for all Information

Technology areas of Transplace, including development and testing resources, I knew I could rely on LaTresa to actively

represent the business voice in the change control process.

While our professional paths diverged as we both pursued our respective career interests, I have maintained contact with,

and interest in, LaTresa’s ongoing work and personal development.

I think I occupy a unique position having worked with LaTresa professionally over several years. There are many aspects

of LaTresa’s makeup that are constant: her unwavering commitment to deliver high-quality results, her desire to share

knowledge as a leader and mentor, and her ability to recognize when business issues are critical and require a passionate

resolve.

To put it succinctly, LaTresa is an excellent resource and I don’t hesitate to offer my unqualified and favorable

recommendation.

Sincerely,

Shannon Boyd

Channel Enablement and Sales Engineering

SugarCRM Inc.

*****@********.***

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