Customer Service Manager
Resume:
Loreda Martin
Charlotte, North Carolina 28208
Email: **************@*****.***
Objective To obtain a rewarding position utilizing skills through previous occupations to
contribute to your company success.
Core Strengths
• Customer Service Skills
• Communication Skills
• Leadership Skills
• Ability to lift up to 50lbs
• RF Scanner
• Team Management
• Ability to work under pressure
• Goal oriented
• Ability to work in fast paced environment
Work Experience
06/2013 – Present Staffmark Staffing/ Belk Fulfillment Center Pineville, North Carolina
Warehouse Associate
• Perform all tasks with RF Scanner/ computer.
• Pick, pack and put-away merchandise.
• Input data in the system to ensure accuracy of shipment.
• Unload and processed incoming merchandise off t ruck.
• Maintained a clean and safe environment.
• Document daily totals of merchandise processed.
• Maintained productivity requirements set forth.
02/2005 – Present Charlotte Mecklenburg School Charlotte, North Carolina
Cafeteria Associate/Transporter
• Evaluate and inspect food for f lavor and hygiene before serving.
• Serve food to students and staff.
• Specialize in providing adequate nut ri t ion for various diets.
• Receive and stock supplies and maintain inventory.
• Clean equipment and soiled dishes.
• Report needed food i tems and supplies to management.
• Transport food to other facilities.
02/2002 – 04/2013 Wendy’s Restaurant Charlotte, North Carolina
Shift Manager/ Crew Person
• Promoted a positive atmosphere to guarantee customers received
exceptional food and service.
• Efficiently cook orders based on established recipes, modifying as
needed per customers request.
• Ensured all employees received appropriate t raining.
• Assigned and coordinated employees duties to promote efficiency of
operations.
• Trained and cross t rain employees to ensure any workflow
p roblems or bar riers could be resolved immediately.
• Inspected kitchen and dining room, ki tchen utensils and
equipment to ensure sanitary standards are met.
• Interviewed, selected and hired applicants.
• Perform all cash handling requirements; budgeting, balancing, and
m aking deposits.
08/2010 – 03/2012 DMSI Staffing Charlotte North Carolina
Warehouse Associate
• Labeled merchandise with correct price tickets.
• Packed all merchandise according to standards for shipment,
i nstalling proper insulation, labeling, and printed invoice.
• Load and unload inbound and outbound t rucks.
• Input data in the system to ensure merchandise was ticketed and
m anifested accurately.
• Document precise counts of merchandised processed.
• Maintain productivity requirements set forth.
References upon Request
Contact this candidate