Customer Service Manager
Resume:
Niketa S. Shah
Fairfax, VA 22030
**************@*******.***
Cell Phone # 571-***-****
Expertise:
Operating Systems: Windows XX/NT
MS office, DTP (Desk Top publishing); PageMaker, CorelDraw and Adobe
Photoshop
Experience:
Kohls Store, Fair lakes
Cashier
April-2012-December 2014
. Received several awards for opening credit cards and best Employee
performance
. Ensured that each customer received outstanding service by providing a
friendly environment, which include, greeting and acknowledging every
customer.
. Maintained outstanding standards, acquired solid knowledge of products
and all other aspects of customer service.
. Maintained an awareness of all promotions and advertisements.
. Accurately and efficiently rang on registers and accurately maintained
all cash at the registers.
. Communicated customer requests to management.
. Entered all cash from register into the tally program.
. Maintained orderly appearance of register area and supplies stocked.
. Worked on other tasks as assigned from time to time by manager.
Macy's -Fairoaks Mall April
2012-Jan 2013
Cashier:
. Ensured that each customer received outstanding service by providing a
friendly environment, which include, greeting and acknowledging every
customer.
. Maintained outstanding standards, acquired solid knowledge of products
and all other aspects of customer service.
. Maintained an awareness of all promotions and advertisements.
. Accurately and efficiently rang on registers and accurately maintained
all cash at the registers.
. Communicated customer requests to management.
. Entered all cash from register into the tally program.
. Maintained orderly appearance of register area and supplies stocked.
. Worked on other tasks as assigned from time to time by manager.
Marshalls, Fairfax VA
Sept 2011-Present
Sales Associate
. Ensured that each customer received outstanding service by providing a
friendly environment, which includes, greeting and acknowledging every
customer.
. Maintained outstanding standards, acquired solid knowledge of products
and all other aspects of customer service.
. In charge of Shoes Department, make sure that all the shoes are in the
right boxes, before I leave for the day.
. Maintain orderly appearance of register area and supplies stocked.
Walmart, Fair Oaks VA
Sept 2011-Nov 2011
Sales Associate
. Maintained outstanding standards, acquired solid knowledge of
products and all other aspects of customer service.
. In charge of Grocery department, make sure that all the groceries are
stocked up in the right place.
. Help customer find the product that they need.
. Ensured that each customer received excellent services by providing
friendly environment, by greeting them and helping them find product
that they need.
Sears, Fairfax VA July, 2009 to
October, 2009
Cashier:
. Ensured that each customer received outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer.
. Maintained outstanding standards, acquired solid knowledge of products
and all other aspects of customer service.
. Maintained an awareness of all promotions and advertisements.
. Accurately and efficiently rang on registers and accurately maintained
all cash at the registers.
. Communicated customer requests to management.
. Entered all cash from register into the tally program.
. Maintained orderly appearance of register area and supplies stocked.
. Worked on other tasks as assigned from time to time by manager.
Promonet World Inc., Ahmedabad, India April
01 2007 to February 28 2009
Back Office Executive:
. Recruited for employers as per their Job Openings
. Matched the job as per candidate qualifications and checked their
references
. After candidates start working, checked with HR Manager about their
Performance
. Provided managers and employees with advice and counseled on various
HR plans, programs or processes of a routine or fairly simple nature
. Maintained accurate records of employee transactions regarding
employee benefit plans and programs, pay, relocation, etc
. Assisted HR Manager with projects and events
Xplora Design Skool, Ahmedabad, India September
2005 to March 2007
Front Desk Executive:
. Worked as Counselor
. Acted as a personal coach / counselor / advisor to help students
qualify for admissions
. Assessed student needs and educational requirements, and provided
course information specific to individual needs
. Completed the enrollment process and made a smooth transition into the
classroom
. Positively impact potential students, guided them through a process of
career choices within Xplora.
. Worked with other counseling specialists to ensure students' success
Worked as a Tutor January 2000
to April 2002
. Tutored students individually or in scheduled group study sessions to
review course principles, solve problems, and review for tests.
Max Page, Ahmedabad, India November
1996 to December 1999
Call Center Customer Service Rep:
. Responded to a high volume of inbound customer calls and resolved
service equipment Issues
. Explained service and products to customer. Provided polite and
professional services to the clients
. Demonstrated our commitment to customer service by following up on
customer issues and Ensured superior results
PBM Polytex Ltd., Baroda, India
October 1994-November 1996
Administrative Assistant:
. Provided administrative support to the managing director
. Assisted in processing paperwork about the products
. Maintained meeting schedules and agendas
Education:
B.A (Economics and English)
Reference:
Available upon request
Contact this candidate