Customer Service Office
Resume:
MIA ANDERSON
***** ****** **** ** 313-***-**** ***********@*****.***
M ARCH 27, 2015
Employer :
I am an experience Customer service rep that have previous experience in data entry and Office skills. I’ve
been in the industry for years. I’ve work for the some of the top 500 fortune companies and held my position by
coming to work on time, doing my job to the fullest. I consider myself to be a highly motivated person, I work
well with others, and very comfortable working independently.
I am a self starter, type 60 words per minute,customer service driven, and have excellent communication skills.
I have intermediated knowledge in Microsoft office. My skill allow my supervisor to take notice and allow me
to help coach my follow peers and help answer questions.
My last position I work at home for Convergys as a customer service rep for Comcast work at home team. My
people skills allow me to hold my position and be one of the best reps on my team. My willingness to learn
allow me to accept and implement feedback right away. My accomplishment allow me to adapt to change, make
great improvement and keep myself up to date in this ever changing industry.
Please don’t hesistate to reach me at the number above if you have any additonal question.
Sincerely,
Mia Anderson
OBJECTIVE
Seeking a position for a company that will allow me to express my creativity, team oritential,
with a family feel environment . Room for advancement and room to grow within the company.
EDUCATION
Ashford University, Detroit, MI
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In Process of receiving Bachelor Degree in Human Resource MGMT
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Detroit Business Institute, Southfield, MI
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Diploma Office Technology Program
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EXPERIENCE
Comvergys Comcast Billing, and tech rep
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Assist customer with billing and techical issue
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review and discuss billing issues reguarding customer acct
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Provide techical service to customer cable boxes and equipment
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Survey customer acct to upsell additional services
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educated customer on Products and services
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Sales Add line of business to customer acct.
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Netflix Customer service rep.
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Take up to 100 calls per day
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Assisting customer with billing issues
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Advance problem solving and troubleshooting customer devices
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Sales
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Account setup.
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Experience
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Date Of Employment: 2010 2010
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Consumer Tax Clinic
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Southfield, MI
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Office Assistant
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Composed and edited letters and memos
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Prepared tax documents
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Scheduled appointments using Microsoft Outlook
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Answered telephones and filed company documents
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Assisted clients based upon needs
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Cleaned and detailed office area
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Experience
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Date of Employment : 2003 2008
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Big Heart Senior Care
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Southfield, MI
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Customer Service and Office Support Rep
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Support specialist to all surrounding departments.
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Provided service on customer billing issues
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Used problems solving methods on daily issues
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Dynamic People, Detroit, MI 1999 2003
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Customer Service Representative
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Received inbound and outbound calls.
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Filed data using company software.
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Telemarketer
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Typed and emailed company documents
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Researched company database.
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Used basic office equipments
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SKILLS
Excellent Communication skills
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Customer Service Driven
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Reviewing customer acct
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Microsoft office, excel, powerpoint, access, outlook
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Following direction
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Problem solving
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Phone ettequent
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Techical Support
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Sale
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Techical
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Contact this candidate