Customer Service Insurance

Ron Bailey

*** ********** ****** ********, ** ***33 347-***-****

**********@*********.***

PROFESSIONAL EXPERIENCE

Municipal Credit Union

*/****-*/****

Quality Control -Temporary Position

. Read source documents such as canceled checks, sales reports, or

bills, and enter data in specific data fields or onto tapes or disks

for subsequent entry, using keyboards or scanners

. Compiled, sort and verify the accuracy of data before it is entered

. Compared data with source documents, or re-enter data in verification

format to detect errors

1199SEIU

6/2014-9/2014

Member Application Processor -Temporary Position

. Sorted health care applications for 1199 SEIU members as well as

scanning and indexing those applications

. Verified and corrected data

. Placed calls to new members to verify accounts

King Tele Service LLC

9/2013-5/2014

Call Center - Client Support -Temporary Position

. Contacted Shareholders of The Dodge and Cox trust fund by telephone to

retrieve their vote for a special meeting of shareholders

. Provided customer service by answering questions related to their

account

. Customer service for 311 operator and answered a high volume of calls

for minor emergencies

Liberty Mutual Insurance Company

1/2012 -6/2012

Underwriting Assistant -Temporary Position

. Issued primary and excess Employers Practice Liability and Directors &

Officers Liability policies

. Processed new business, renewals, endorsements and cancellations

. Booked policy premiums into Genius system, also screened and processed

new business submission applications via outlook

Axis Insurance Company

12/2010-4/2011

Underwriting Assistant -Temporary Position

. Cleared new submissions (The Underwriting Work Station) and modeled

submissions for windstorm and

Earthquake limits for property catastrophe department

. Retrieved renewal information from brokers; statements of values,

engineering reports, loss runs

. Updated system (Underwriting Work Station) with cancelations, new and

renewal account information

American Millennium Inc. / Beitler Services, Hoboken, NJ

11/2008-8/2010

Assistant Underwriter

. Assisted two underwriters in servicing a dozen of middle market

brokers for the million dollar "Black Car Program" via telephone,

email and fax

. Issued automobile Hired Non-Ownership coverage policies to various

Black Car Bases

. Rated for new vehicles added to and from the base and onto policy,

also process new submissions, endorsements, renewals, certificates of

insurance on Applied System

Insurance Overload Staffing - Temporary Services Agency

American International Group

1/2007-9/2008

Technical Assistant

. Assisted a team of underwriters in policy daily activities, issuing

property and casualty policies

. Processed new submissions, Invoices, endorsements, renewals and issued

certificates of insurance

. Rate General Liability, Automobile Liability and Workers 'Compensation

quotes

Aon Risk Services, New York, NY

1/2001-7/2006

Production Specialist

. Worked directly with underwriters and clients to distribute insurance

policies for their representatives and subsidiaries

. Issued Certificates of Insurance on accord 24 and 25 forms for covered

lines of General Liability, Auto Liability, Worker's Compensation and

Property

. Produced auto ID cards, MVRs, claims reports, policy summaries, client

holder listings and renewal certificates, also client servicing via

telephone, email and fax, and maintain records of drivers, vehicles,

and certificate holders of respective accounts

Education

The College of Insurance: Principles of Insurance, Property and Casualty

Contracts

SKILLS: Microsoft Proficient / OSHA-General Industry

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