SANDRA E POB LANO

**** ***** ** *** **, Santa Barbara, CA 93105

Cell: 805-***-**** - aco3b5@r.postjobfree.com

PROFESSIONAL SUM MARY

Bilingual self-starter with broad medical industry and customer service background. Organized, efficient, highly

skilled in office administration, data organization, proofreading, database management and word processing.

SKILLS

Motivated self-starter Adept multi-tasker

Excellent problem solver Resourceful and reliable worker

Close attention to detail Committed team player

Efficient and reliable team player Excellent verbal communication

WORK H ISTORY

06 /2014 –Current Senior Administrative Assistant Santa Barbara City College-

Santa Barbara, CA

• Calendar management for Executive Director and Director.

• Organized meetings and appointments utilizing Google Calendar.

• Ar ranged departmental conference calls.

• Scheduled and prepared for meetings. Ordered equipment and all supplies.

• Provided multi-leveled administrative support.

• Organized, assessed and created a records management system for business records in various

organizations.

• Answered and screened telephone calls in an appropriate and t imely manner.

• Managed client and visitor logistics in a professional manner.

• Provided logistical support for visitors and clients.

• Ut ilized professional communication to and from diversified groups, including C-level executives in

meetings, conference calls, voice mail and electronic mail.

• Created, processed and t racked Purchase Orders.

• Performed standard clerical functions: photocopying, faxing, etc.

• Transportation coordinator for Fleet Vehicles.

04 /2013 to Current C linical Product Surveillance Analyst Allergan Medical – Goleta,

CA

• Obtained scanned records and uploaded them into the database.

• Added new material to file records and created new records.

• Reviewed and updated client correspondence files and scheduling database.

• Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

• Performed qualitative analysis of records to ensure accuracy, internal consistency of recorded data.

• Maintained strict patient and physician confidentiality.

• Initiated, performed and documented quarterly coding audits for physicians.

• Expertly transcribed medical reports for a variety of physicians in a hospital.

09 /2012 to 04 /2013 P roduct Surveillance Representative A decco Agency Allergan Medical –

Goleta, CA

• Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new

p roduct information.

• Described product to customers and accurately explained details and care of merchandise.

• Effectively communicated with administrative teams on a daily basis.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Ensured superior customer experience by addressing customer concerns and resolving problems.

• Managed wide variety of customer service and administrative tasks to resolve customer issues efficiently.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

01 /2012 to 04 /2012 i Can Music Tutor i Can Music Program – Santa

Barbara, CA

• Implemented reading and writing workshops to increase student literacy and support school reading programs.

• Assisted in developing student-led after-school tutoring program to teach under-privileged students.

• Developed program to work with students and increase interest in higher learning.

• Enforced the Buddy System mentoring program between 1st and 5th grade students, increasing student

development and enthusiasm for learning.

04 /2011 to 01 /2012 Assistant Project Coordinator Youth Endowment Program – Santa

Barbara, CA

• Work closely with teachers to select adequate lessons to benefit students with their learning.

• Provide feedback to teachers from observations of students using and benefiting from exercises.

• Provide input for additional activities and curriculum that would benefit students falling behind.

• Maintain weekly student folders by supplying worksheet and school supplies.

• Implemented reading and writing workshops to increase school reading programs.

09 /2010 to 04 /2012 P atient Support Representative U CSB Student Health Cente r –

Goleta, CA

• Prepared patient charts, pre-admissions and consent forms as necessary.

• Oversaw daily office operations for staff of 5 employees.

• Trained new employees on multiple medical billing programs and data entry software.

• Managed office supplies, vendors, organization and upkeep.

• Managed incoming and outgoing calls while recording accurate messages.

• Maintained a clean reception area, including lounge and associated areas.

04 /2010 to 06 /2010 R etail Associate M acy's – Santa Barbara, CA

• Organized racks and shelves to maintain the visual appeal of the store.

• Verified that all customers received receipts for purchases.

• Developed positive customer relationships through friendly greetings and excellent service.

• Conferred with store managers to obtain information about customer needs and preferences.

06 /2012 to 09 /2012 Administrative Specialist Coram I nfusion Specialty – Santa

Barbara, CA

• Precisely completed appropriate claims paperwork, documentation and system entry.

• Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.

• Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results,

home care forms).

• Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

• Prepared patient charts, pre-admissions and consent forms as necessary.

• Managed office supplies, vendors, organization and upkeep.

EDUCAT ION

June2014-Present M asters of Science: Criminology and Law and Ethics

U niversity of California I rvine – I rvine, CA

June 2012 B achelor of Arts: Global Studies and Spanish

U niversity of California Santa Barbara - Goleta, CA

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