Customer Service Medical

Elena Starkova

**** ***** **** ***

Brooklyn, NY 11224

347. 255. 1175

*******@*****.***

PROFILE

Four years of experience in customer service field. Effective communicator,

attentive listener, fast learner, and diplomatic. Enjoy working with people

in person and over the phone. Able to remain calm under pressure and

perform necessary tasks quickly and correctly.

EXPERIENCE

Complete Radiology, P.C. Brooklyn, NY- December 2010- present

Receptionist, billing/ collector for No Fault and Worker's Compensation

insurances.

Responsible for greeting patients and maintaining a pleasant, welcoming,

but efficient and professional reception area. Checking and sending medical

reports to the doctors and contacting them in a case of emergency.

Experience of handling authorizations, insurance verifications, billing

codes, research of denials, re- bill, writing appeals to the insurance,

follow up, and posting payments.

LICENSURE & CERTIFICATIONS

Registered Nurse, New York State Board of Nursing, Renewal Date: February

2018

Basic Life Support for Healthcare Providers (BLS), American Heart

Association, Renewal Date: September 2015

EDUCATION

Swedish Institute of Health Science September 2013- December 2014

Associate in Nursing

Kingsborough Community College September 2011- June 2013

General Liberal Arts

CLINICAL EXPERIENCE

Medical Surgical Unit Woodhull Medical Center Brooklyn, NY

September 2014- December 2014

Provided complete nursing care for up to 4 patients; while further

assisting with other patients and nurses as needed. Exposed to various

interlinked health disorder and complications. Refine critical thinking,

problem solving, and time management to work effectively.

Maternal Child Unit Woodhull Medical Center Brooklyn, NY

April 2014- August 2014

Effectively provided complete care for postpartum mothers and newborn

infants. Completed observational shifts in the Neonatal ICU, Labour &

Delivery Clinic.

Medical Surgical Unit Beth Israel Medical Center New York,

NY

April 2014- August 2014

Developed excellent therapeutic communication with patients and family

members. Provided emotional support in non judgmental manner. Collaborated

with different health care professionals to provide excellent patient care.

SPECIAL SKILLS

Bilingual- Russian

References Available Upon Request

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