Guest Service Agent

Education

Bachelor of Science in Business Administration, Management and Marketing 2015 May

Arkansas Tech University, Russellville AR

Dean’s Leadership Class

-Raised the most money for the business department’s fundraiser, $350 in 4 hours.

Orientation Leader Fa

Work History

Choice Hotels International - Comfort Inn & Suites Russellville, AR

JRF Guest Service Agent 2012 June – 2015 May

• Operate property solo, with an occupancy of up to 70 rooms.

• Greet, sale/register, and assign rooms to guests of hotels.

• Promote discounted rates.

• Transmit, receive/send messages, and make reservations using telephone switchboards

James Richard Florence III or fax machine.

• Answer inquiries about hotel services, shopping, dining, entertainment, and travel

Crosby, TX 77532 directions.

• Conflict resolution/de-escalation by calming the guest down and find equitable solutions.

*Platinum Award winning property for guest satisfaction, property quality, and staff service

************@*****.***

(top 3% of hotels within each Choice brand).

479-***-**** Wal-Mart Russellville, AR

Cashier 2011 November – 2012 March

• Merchandise products and setting up in-store displays.

• Establish or identify prices of goods, services, or admission; tabulate bills using cash

registers.

• Communicate with customers; give directions and maintaining knowledge of store/stock.

• Resolve customer complaints.

Dixie Café Little Rock, AR

Server 2011 January – 2011 October

• Train new servers on restaurant operations and techniques.

• Maintain full knowledge of menus, recipes, and other pertinent information.

• Ensure that guests have a positive and memorable experience.

Sonic Drive-In Little Rock, AR

Crew Leader 2009 December – 2011 January

• Train, monitor, and coach crew members in all basic station functions in a high turnover

environment.

• Operate switchboard, record customer orders, and repeat order in a clear

understandable manner.

Skills

• •

Knowledge of Retail Math Highly Organized

• •

Account, Budget, and Business Planning Detailed Oriented

• •

Excellent Negotiator and Communicator Time Management Skills

• •

Adobe (Photo Shop, InDesign, Illustrator) Collaborative Team Player

• •

Microsoft Office (Excel, PowerPoint, Word) Manage Multiple Priorities

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